As a Service Portfolio Analyst, I focus on data analysis and data modeling, utilizing tools like Power BI and Excel to drive informed decision-making and optimize service delivery. In my current role, I translate complex data into actionable insights that enhance business processes and improve service.In previous roles, I gained extensive experience in managing and delivering SaaS solutions. This background in service management has equipped me with a strong foundation in leveraging technology to streamline operations, enhance efficiency, and create value for organisations.I am dedicated to continuous learning and professional growth, with a commitment to contributing to the success of my team and the broader organisation. My approach is both professional and approachable, always aiming to foster collaboration and build strong working relationships.Looking ahead, I aim to further develop my skills in data analysis and service management, while continuing to play a key role in optimizing business processes and driving strategic initiatives.