Maintained and assigned work assignments related to the operational production of over 140 caregivers.• Provided monthly training and instruction to over 50 personnel on subjects related to quality, teamwork, and operational excellence.• Served on the Voice of the Patient Advisory Council as a key administrative representative of the Taussig Cancer Institute’s leadership team.• Managed the operational areas and identified and drove improvement opportunities in key areas including, patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall institute performance• Developed written policy papers explaining new initiatives, implementation processes, campaign plans, and quarterly point papers related to volume and referrals.• Supported the application of Cleveland Clinic operating procedures and communicated with management to ensure understanding and compliance with policies/procedures.

Selected as the Assistant Chief of Ambulatory Care and Processing to provide sound guidance and counsel to over 140 employees and five supervisory Medical Administrative Officers regarding scheduling, administrative processing, and process improvement. • Led, mentored, and developed five supervisory Medical Administrative Officers in the primary care clinics, specialty clinics, enrollment, and eligibility in support of over 100,000 patient encounters.• Interpreted and implemented medical center policy in support of medical administrative directives related to scheduling, check in/out, consults, patient travel, eligibility and enrollment.• Provided strategic input and personal actions related to a myriad of medical administrative reports to include, but not limited to Patient Recall, Unvested lists, Unpaneled lists, Encounter Action Required report, Pharmacy Only Call lists, Consults, Open Slot reports, Insurance Card Buffer reports, and No Show reports.• Assisted in the development and submission of the yearly veteran travel ambulance/ambulette budget in excess of six million dollars.• Developed and evaluated personnel needs, provided yearly review of service/clinic requirements, and implemented manning changes in support of adjustments to ensure the quality, performance, and productivity of the Medical Support Assistants, Patient Aligned Care Teams, and supervisory Medical Administrative Officers.• Interacted and coordinated on a daily, weekly, and monthly basis with internal and external agencies to include but not limited to Primary Care Physicians, Specialty Care Physicians, Medical Administrative Officers in other clinical areas, Veteran Service Officers, Voluntary Service Officers, Social Work service, and community support organizations.• Served on the Veteran Advisory Council, Patient Centered Care Council, and the Veterans Justice Outreach Workgroup focused on stewardship, customer service, and relationship based assistance/support.

Advise the recruiting station commander on the progress of the RSO program, consults with the commander to identify needs and provides advice and recommendations on educational and community issues. a. Holds an annual strategic planning conference at the RSwith CO/XO and RSO Team to develop long range and specific annual objectivesb. Recommends qualified reservists for the program.c. Meets with the RS CO/XO on a regular basis to coordinateactivities.d. Develops and updates on an annual basis a RSO Team Leadersturnover file.e. Conducts periodic training sessions for recruiters on waysto establish and maintain support with key school officials,principals, registers, counselors and teachers.f. Assists with the planning and execution of EducatorsWorkshop programs in conjunction with the RS Public Affairs branch.i. Meets with influential community leaders, superintendents,or other school personnel to help identify or resolve problems thathinder recruiting.j. Assists with the identification of centers of influence andplanning of centers of influence activity.k. Serves as liaison to SMCR, MTU, MCROA, MCL and otherorganizations.l. Maintains frequent liaison with the DRSO on the status ofthe program in the recruiting station.m. Other activities include, but are not limited to, thefollowing: youth physical fitness, Boy and Girl Scouts, generalofficers visits, poolee functions, assist OSOs, NROTC interviews,award presentations, media and advertising assistance.

• Serve as the Commanding Officer’s Human Resources (HR) and Legal adviser • Interview, source, and staff vacant positions within the organization for entry level through director level appointments filling 100 percent of available roles• Direct and supervise 18 Squadron Adjutants and serve as the primary liaison between higher headquarters HR subject matter experts and assigned subordinate units in charge of casualty assistance, inspections, public affairs, promotions, evaluations, separations and retirements, and other government compliance programs • Interpret executive level intent and develop action plans to implement HR’s best practices to support key operational issues.

• Recruit and fulfill 100 percent of assigned executive level positions and 100 percent of assigned High School program enlistments covering 315 high schools and 9 colleges and universities spanning 17,000 square miles• Assume duties as Station Legal Officer and conduct Preliminary Inquiries, Judge Advocate Manual (JAG) Command Investigations, Congressional Interest Inquiries, and Line of Duty/Misconduct Investigations • Train and develop over 300 recruiters with professional selling skills, systematic time management, and professional developmental milestones• Supervise and lead the quarterly evaluation of the recruiting manpower force and to initiate structure changes to ensure the support and talent of human capital reflects the recruiting mission• Provide yearly training on subjects covering sexual harassment, fraternization, and equal opportunity to ensure strict adherence to governmental compliance programs

• Serve as the Commanding Officer’s Personnel and Legal adviser supporting 3,000 Marines and Sailors • Provide executive level updates on personnel shortages, capabilities and assignment recommendations to the Commanding Officer• Formulate and supervise the execution of command administrative policies, handle and safeguard classified material, and prepare responses to special congressional correspondence• Oversee and supervise three Battalion Adjutants in charge of casualty estimation, courts-martial administration, and promotions and decorations

Veterans Upward Bound (VUB) provides free comprehensive support services to eligible U.S. veterans interested in pursuing a college program of study. Support services are designed to help veterans’ complete preparatory coursework, increase their access to college, develop academic skills, and remain enrolled in and graduate from a program of postsecondary education.