Work with insurance organisations to transform their operations and technology capabilities by identifying, designing and delivering change initiatives spanning across people, process technology and data. Support clients to ensure that they can measure and realise the value of the change that has been delivered, including the capturing new growth, improving customer experience, and achieving greater cost efficiency. This includes standing up and providing services to run key operations and technology capabilities either post or ahead of any transformation, with the transformation and associated value this will create being committed to and delivered as part of the service proposition.

Focus on designing, mobilising and leading high performing transformation change and operational run services, ensuring all projects and services run effectively, achieve the outcomes expected and deliver the value targeted. Overall accountability for the the client relationship and account plan for several UK leading insurers. managing and delivering against sales, revenue and profitability commitments across my portfolio

Led a team working with the Chief Operating Officer and business unit leadership teams to architect and mobilise initiatives aimed at transforming personal lines underwriting, commercial underwriting and customer operations capabilities. Included exploring the use of automation, AI, machine learning and data analytics techniques, alongside redesign of end-to-end processes and ways of working.

Worked alongside the client Product Owner and technology lead to re-engineer the clients point of sale warranty and add–on insurance propositions, processes, enabling technology and the core product proposition. Focus on supporting the client navigate the challenge of continuing to maximise the opportunity their face-to-face sales channel gave them to drive add on insurance and warranty sales, whilst ensuring this was done compliantly and in a customer friendly way.

Led the transformation of the client’s finance function operates supporting the adoption of new ERP system, leveraging new automation capability, outsourcing of key operational activities, and embedding of new controls to deliver the clients business case including significant cost savings.

Supported for the duration of the programme the design and delivery of an organisation wide operational Improvement programme that redefined how the client operated across its business. Publicly declared $350m annualised savings target achieved.

• Reshaped and delivered the Volkswagen Financial Services consumer insurance propositions and supporting operational capabilities across all the Volkswagen Group vehicle brands. Resulted in fundamental changes to the way their insurance products are delivered and managed, delivering significant year on year growth in policy count and revenue generated.