Thomas Cox Email & Phone Number

10 Ne 10Th Street, Suite 209, Oklahoma City, Oklahoma 73104

Home Service Provider featuring Air Conditioning, Heating and Indoor Air Quality product services. Our Services include Maintenance, Repair, and Replacement

Oklahoma City, Oklahoma, United States

Kampala, Uganda

I work with young men and women in Uganda who wish to start a business.

Oklahoma City Metropolitan Area

Worked within a team to expand the offering and increase sales by 30%.

Oklahoma City, Oklahoma, United States

Throughout my career as a Founding Partner at Advanced Air Specialist, LLC, I oversaw all aspects of staff hiring and recruitment, personnel training and development, marketing, procurement, and client service management functionalities. It is worth mentioning that, I empowered people by building relationships with employees, working on ways to improve competencies, and meet maximum potential. I conducted performance appraisals and stimulated employee development through targeted training programs, staff mentoring, and incentive-based initiatives. The following are highlights of my contributions to Advanced Air Specialist, LLC; ☛ Grew the company to one of City's highest rated home service companies by enduring best-in-class service delivery, establishing strategic partnerships, and strategically coordinating team efforts. ☛ Expanded the company’s client base and generated repeat business from existing customers by strategically articulating value proposition of the services and leveraging customer referrals. ☛ Cultivated customer relationships by clearly understanding objectives to facilitate exceptional levels of service and repeat business while extending strategic sales and marketing efforts to win new business.

Oklahoma City, Oklahoma, United States

As a General Manager with Edco Plumbing, LLC, I directed all day-to-day and strategic business operations with full profit and loss responsibility and growing the company from one employee to twelve. I developed, implemented, and monitored business plans and operational strategies in alignment with the company’s vision, market trends, and competitive landscape. Additionally, I held concurrent responsibility for establishing and implementing business procedures, managing budgets, delegating responsibilities, maintaining organization property, hiring and assessing staff, attending meetings, and evaluating organization performance. The following are highlights of my contributions to Edco Plumbing, LLC; ☛ Promoted a cooperative and harmonious work environment and built an open communication culture to facilitate positive employee morale, increase efficiency, and achieve defined KPIs. ☛ Provided strategic leadership and results-oriented training to a diverse team to stimulate peak performance and drive continuous professional development and promotions. ☛ Streamlined operations and enhanced productivity by analyzing existing systems, eliminating redundancy, and leading process improvement initiatives.

Oklahoma City, Oklahoma, United States

I worked as a Customer Service Manager with Gregory's Plumbing, where I maintained superior customer relationships and provided outstanding service and support to meet, and surpass, expectations and requirements. I ensured maximum compliance with regulations and quality standards within a customer-facing environment. Furthermore, I was accountable for answering to customer inquiries, promoting services, handling correspondence, guiding customer service staff, and updating staff knowledge of customer service developments. The following are highlights of my contributions to Gregory's Plumbing; ☛ Delivered top-quality customer service by communicating in professional manner, proactively resolving issues, and effectively training and guiding staff members. ☛ Coordinated both internal and external resources to ensure top-flight customer service and satisfaction while maximizing efficiency and streamlining operations. ☛ Consistently earned recognition from senior management for demonstrating performance excellence, setting exemplary standards of commitment and dedication, and going above and beyond the call of duty.

High School Diploma, General Studies

General Studies