• Lead a team of 45 responsible for bond processing, customer service, training programs, project management, software design and underwriting • Collaborate with underwriting and technology teams to build industry-leading digital capabilities on our core platform, The Hub• Introduce automation to ensure fast, consistent service and reduce manual work, especially in high-volume areas• Expand information available to underwriters from work in process schedules, financial statements, credit scores and external sources • Manage vendor relationships for key software and technology platforms • Standardize processes across Contract, Commercial, and Specialty underwriting segments for consistency and efficiency.

Responsible for a multi-year program to replace Surety's technology platforms in the US and Canada. New tools enabled thoughtful and collaborative underwriting decisions, great agency experiences and improved operational efficiency.• Led a team of 65 technology professionals located across North America, Europe and India • Developed and implemented new systems for underwriting, processing, workflow and transaction automation• Ensured new tools aligned with strategic priorities and delivered quick, substantive impact• Engaged underwriters, UAs, agents and customers to design digital tools based on their needs • Used agile delivery, with cross-functional teams who quickly build and introduce new tools• Built broad enterprise relationships, engaging 150+ colleagues across business, technology, finance, and other functions • Created training and support programs to ensure tools were successfully adopted and maintainedUnderwriting: • Introduced bond-specific underwriting capabilities for disciplined and consistent approvals • Automated ingestion of financial and WIP information• Enabled greater use of project and account data, supporting thoughtful underwriting decisions • Delivered dashboards with real-time access to exposure, premium and portfolio informationBond Processing: • Automated renewals, so 95+% of commercial bond renewals are delivered without touch • Connected systems to eliminate manual transaction entry for one of our largest agencies• Automated bond closeout, so completed jobs can be closed and audited without touch• Introduced a workflow platform for efficient bond administration and a consistent agency experience

• Led a team of twelve (10 underwriters, 2 territory leaders) covering an 8-state region in the Midwest• Portfolio included 470 contractor relationships and $36 million in annual premium• Drove adoption of credit modeling and portfolio management tools, yielding a sustainably low loss ratio• Operated with broad underwriting authority of $200 million• Promoted a sales culture that targeted new accounts based on a balance of risk and return

• Led seven underwriters and a 12-state territory in the Midwest with 480 customer relationships• Responsible for a $28 million portfolio with a wide range of customer sizes and bonded obligations • Built a strong underwriting team by providing individual responsibility and support for their success • Drove risk selection with a careful eye toward credit quality and industry considerations• Delivered a consistent single-digit loss ratio through soft market conditions