Generate, establish and implement processes and procedures for operations.Facilitate operational readiness meetings for executives and key stakeholders.Effectively communicate and mitigate complex issues and associated risks.Manage long term projects across multiple business groups.Identify strategies and business plans for multiple business teams. Work with Sales, Marketing Support, Legal, Regulatory and the Retail Contract Management groups to address current and future contracting issues, as well as establish new contracts and contract processes.Work with product development and P&L to develop and implement new products and services to meet market needs.Lead in the development of associate analyst team.

Work with the call center and sales team to improve the enrollment process, ensuring customer accounts are setup correctly, while driving resolution to any back office issues. Owner of customer service escalations from sales team and working with internal groups to drive resolution to those issuesWork with customers, operations and IT to drive refinements to online portal and establish customer training.Responsible for running reconciliation reports and negotiating settlements with customers.Maintain databases and provide analytics for sales tracking and strategy.

Responsible for all business operations, including managing employees and budget delegation.Coordinated all financial and daily operations for company.Performed financial projections and strategic planning.Maintained accounts receivables and payables.Provided face-to-face customer service and support.Executed bids for all potential customers.

Reconciled daily batch functions.Facilitated mergers for internal and external customers. Provided account information to internal and external customers daily. Served as cross-functional team leader and flex team member within payment processing, in addition to being a point of contact for all other departments .Reversed payments returned from customers’ banks in a DOS program designed for the company.Developed a tracking system to more efficiently coordinate input information.Created a macro to increase the productivity of ACH reversal process.Continuously updated Excel spreadsheets with information relevant to customer accountsTrained fellow associates to serve as back ups for the ACH reversals.

In charge of 76 oil wells, heads, batteries and separators.Was responsible for the production, maintenance, and loads.I was part of a team that helped each other out when help was needed.