Thomas Dickson Email & Phone Number

New York, Ny, Us

Led implementations for up to 30 clients at a time, working closely with the product team to facilitate integrations between Jones clients and other softwares. Coordinated across all teams at Jones, including Support, Sales, Customer Success, and Product, delivering the client's desired vision while recommending efficient and productive use-case models. Jones provides a compliance-tracking solution to commercial real estate clients to solve the issue of tracking and verifying certificates of… Show more Led implementations for up to 30 clients at a time, working closely with the product team to facilitate integrations between Jones clients and other softwares. Coordinated across all teams at Jones, including Support, Sales, Customer Success, and Product, delivering the client's desired vision while recommending efficient and productive use-case models. Jones provides a compliance-tracking solution to commercial real estate clients to solve the issue of tracking and verifying certificates of insurance for tenants and vendors. Show less

Led B2B implementations with a focus on integrations between the DailyPay app and various payroll providers and time management systems. DailyPay provides solutions solving payroll scheduling issues through On-Demand Pay for employees.

Took on a leadership role on the implementation team, training new hires and serving as a subject-matter expert for the Watermark products I implemented.

Led implementations for Watermark clients, guiding administrative users in technical training and best practices for Watermark software functionalities throughout the entire implementation process. Managed clients’ implementation timelines and needs assessments to ensure that they achieved their goals and completed the implementation process on schedule and effectively. Watermark provides SaaS solutions to higher education institutions ranging from accreditation tracking and compliance to… Show more Led implementations for Watermark clients, guiding administrative users in technical training and best practices for Watermark software functionalities throughout the entire implementation process. Managed clients’ implementation timelines and needs assessments to ensure that they achieved their goals and completed the implementation process on schedule and effectively. Watermark provides SaaS solutions to higher education institutions ranging from accreditation tracking and compliance to website hosting for online course catalogs. Show less

New York City

Assisted and guided university clients with using Watermark's education assessment products, as well as troubleshooting when problems were reported. Worked closely with the implementation and client success teams to make sure that clients were following the correct procedures for their individual use-cases. Pioneered a small team tasked with designing and implementing better ways of monitoring and improving client health.