Thomas Every, Ma Email & Phone Number

Seattle, Washington, United States

Designing, implementing, facilitating, and evaluating training programs to enhance the knowledge, skills, and performance of employees across the organization. Key focus on Leadership Development, Strategic Execution, and Change Management.

Seattle, Washington, United States

Developing leaders through experiencial learning, coaching and feedback.

Seattle, Washington, United States

Seattle, Wa

As an independent consultant I offer improved business processes, increased employee engagement, and enhanced productivity through assessment, analysis and human development. The results of my consulting work include full program evaluations, leadership team coaching, learning management support, process improvement, selection design, and effective training modules.

Issaquah, Wa

I develop live, virtual and e-learning workshops for front-line employees, supervisors and managers that increase employee engagement resulting in higher top and bottom-line sales. As part of a small, flexible team, I also train regional trainers in sales and service techniques, adding scale to the results of the training. I have developed and delivered training in English and Spanish for audiences of over 100 employees and managers. I am most proud of the one-on-one consulting I have done with managers, enabling them to coach their team to set effective goals and execute engaging customer interactions resulting in increased sales.

Seattle, Wa - Sodo District

At this esthetics equipment manufacturing company I managed the entire process for customer support and satisfaction of domestic and international customers. I was extremely adept at addressing customer concerns and finding solutions that met the company's goals while still satisfying the customer. I was often praised by co-workers and customers for my knowledge of the products/equipment and my ability to assist in the most challenging situations.• Standardize the reporting and statistical tracking program in Excel for customer returns and complaints. RESULT: Faster and more precise tracking of root cause patterns.• Successfully manage an equipment software upgrade, recall, and documentation for largest distributor. RESULT: Turn-around of units was seamless; each unit was tracked and returned within customer mandate boosting loyalty in a difficult situation.• Constantly improve the reporting for biannual ISO audits in preparation for FDA audits. RESULT: Decrease infractions, consistently improving processes, fewer audits annually.• Coach team members in customer communication, employee interaction best practices and internal stress management. RESULT: Increased team collaboration and decrease of customer complaints.• Selection design for hiring customer service specialists to assure proper job/employee fit.• Assisted in Hiring and firing of employees in bilingual situations (Spanish).• Design comprehensive training for sales team to increase sales, relationship building, resource development.

Provo, Utah Area

At this start-up company I wore many hats. This parent company comprised of five subsidiaries companies ranging from financial consulting and property management to music recording and renting. This gave me the willingness and flexibility to work across a wide variety of strategic and operational roles across industries.• Gained leadership experience as well as financial acumen, tools for financial analysis and diagnosing skills – RESULT: Office was set up efficiently and internal operations ran smoothly.• Assisted the company owner with customer service and client relations, business practices, licensing, managing investments, and operations – RESULT: Organizational challenges were addressed quickly through creative and analytical problem solving.

Master Of Arts (M.A.), Industrial And Organizational Psychology

Activities and Societies: Voted "Zombie Apocalypse Leader" by my cohort.

Bachelor Of Fine Arts (Bfa), Musical Theatre

Activities and Societies: Performed internationally (Japan, Far East Russia, Canada) with Young Ambassadors

Education record