Thomas Fine Email and Phone Number

We provide IT Services for Businesses and Individuals. Everything from setting up a Domain to helping fix outlook email issues. We have competitive rates and will work with you on anything that you need. Please call 813-702-9672 if you have any questions or need our assistance.

- Built the IT Department from the ground up.- Administrator for Azure AD.- Administrator for Citrix/Sharefile.- Administrator for Microsoft Virtual SQL Server.- Administrator for LastPass.- Administrator for N-Able Remote Management and Monitoring software.- Administrator for N-Able MSP Help Desk software.- Administrator for N-Able EDR (Sentinel) Anti-virus software.- Administrator for all on-site SANs.- Administrator for all QNAPs.- Administrator for all Backups.- Administrator for Asset Tiger to maintain all assets.- Administrator for all SonicWalls.- Administrator for SonicWall Net Extender.- Administrator for Team Viewer.- Administrator for Vonage VoIP.- Wrote the SOP’s for IT and distributed to the company.- Uses Kompass to bill Projects and Maintain time.- Builds computer systems and customizes per department.- Deploy’s computers to all departments.- Maintains Supply of all equipment IT.- Manages all IT helpdesk tickets.- Repairs/Maintains all SonicWalls.- Installs/Maintains all IT Racks and IT equipment across 7 different office locations.- Images all PC’s with custom images for each department.- Troubleshoots\Repairs all Problems with SonicWalls.- Troubleshoots\Repairs all Problems with Microsoft Office 365 products.- Troubleshoots\Repairs all Citrix/Sharefile problems.- Troubleshoots\Repairs all Networking issues.- Troubleshoots\Repairs all Microsoft Azure AD issues.- Troubleshoots\Repairs\Maintains Azure Virtual Domain Servers.- Writes Global Domain Rules in Azure Domain Survers.- Troubleshoots\Repairs all RDP issues.- Troubleshoots\Repairs all Team Viewer issues.- Trains Helpdesk 1 employees on troubleshooting and maintenance.- Trains Helpdesk 1 employees on imaging and customizing computer software.- Trains employees in Cybersecurity and physical security.- Trains employees on phishing and scam emails.- Continues to Build and Maintain a knowledge base for troubleshooting and maintaining different systems.

Administrator for all Microsoft Licensing, Jira CRM licensing, any and all programs licensing.Administrator for Jira CRM management, Spiceworks CRM management, Spectrum VOIP PortalAdministrator for PeopleGuru Application and troubleshooting.Administrator of all PeopleGuru time clocks (Asus tablets, Lenovo tablets, and Surface tablets), through the use of N-Able Remote Monitoring and Management software and Connectwise remote monitoring and management software.Administrator of Microsoft servers on-site and Cologix offsite location using Microsoft Management Studio 2012 R2 and 2016.Administrator of Email Management through the use of Barracuda Networks.Administrator of Microsoft built-in VPN’s.Administrator for Companywide LastPass application.Administrator for HubSpot and Seamless.ai applications.Administrator for Sharepoint. Administrator for Multifactor Authentication using Azure Active Directory.Administrator for Microsoft Office Products, including Teams and OneDrive.Administrator for PeopleGuru local Domain.Administrator for internal physical security system, EEI Security.Administrator for VMware vsphere.local.Administrator for KnowBe4 security training for all End Users.Supports all End Users in VPN’s troubleshooting tickets.Supports all clients at Level II Help Desk hardware tickets.Supports all Level I Employee Help Desk software tickets help with troubleshooting.Supports all End Users in troubleshooting of Windows 10 and Windows 11 tickets.Supports all End Users in troubleshooting of Microsoft Office 365 products.Supports all End Users in deploying of new hardware laptops, VOIP phones, printers, switches, hubs, tablets etc.Supports all End Users in Microsoft Server 2012 Active Directory.Supports all End users in Microsoft Azure Active Directory.Manages all permissions for individual departments for End Users.Installs and uninstalls New Servers, Old Servers, Switches, hubs and other networking equipment.Backs up Client/Employee Data

- Worked directly with customers to resolve simple and complex internet connectivity issues.- Trained all new employees in my team on CSG and Cyclops systems. - Successfully troubleshoot internet issues using AgentOS, CIMT, WIN, Verbatim, Scope, Telescope, SAT, CSG, and Cyclops programs with 95% success rate.

- Created and automated HTML emails for title company.- Monitored Alonna the Artificial Intelligence program to ensure smooth and accurate answers.- Used ConnectWise to keep track of hours and fixed tickets when supporting system issues.- Learned Remote Server Management of SQL for off-site servers.

- Trained new employees on the proper handling and use of equipment and computer programs.- Created and designed signs for sublimation using Adobe Photoshop and GIMP 2.0 software.- Cut and sublimated images to the correct size based on client specifications.

Avionics Tech., troubleshoots all discrepancies on any corporate aircraft brought to the company. Performs MODS and system updates.

- Performed Aircraft Test Procedures and troubleshooting for S-92’s, to include systems such as ECS, AFCS, Engine Anti-Ice, ELT, GPS, EGPWS, Landing Gear, Hydraulic Function, MFD’s, VOR/ILS, DME, TACAN, AC Power Distribution, DC Power Distribution, VHF, ICS, UHF, and other aircraft specific systems. - Performed production maintenance on S-92’s at Sikorsky facility; installing system MODS, Fabricating or Altering panels, removing busted or broken hardware, troubleshooting all systems and helped make aircraft delivery dates.- Lead and direct all new hires to correct place for new assignment- Answers any and all questions about the testing, and site regulations and rules. - Email all Company updates and information to all personnel.- Ensures delivery of paychecks, cash advances every week for site employees. - In charge of FAA regulated random drug test program, for onsite employees.

Install and troubleshooting of G280 and G150's

I performed Production Maintenance on Sikorsky SH-3's and 61N models. Performed all De-mil maintenance and repairs to individual systems. Installed entire systems and performed Aircraft Test Procedures on them. Troubleshot any and all problems with each aircraft to help ensure a quality delivery to the state department.

Mentored hundreds of Corporal's as a Faculty Advisor throughout thier attendance at Corporals Leadership Course. Responsible for the development and delivery of multimedia instruction in military studies such as Leadership, Risk Management and Equal Opportunity. Provided additional Counseling and Instruction to students as required.

Performed in-process, screening, and final inspections in accordance with the COMNAVAIRFORINST 4790.2, and local directives for the CH-53E helicopter.Assisted the Avionics Officer with the proper handling and safeguarding of Electronic Key Management System (EKMS) and classified materials.Guided all Junior CDI's with any questions they have in accordance with the COMNAVAIRFORINST 4790.Assisted in isolating and diagnosing aircraft COM/NAV/ELEC system failures of installed equipment using appropriate test equipment and publications. Supervised and enforced all tool control, safety program policies, and directives along with technical training in accordance with the Monthly Maintenance Plan and performed Quality Assurance Inspections as a CDI.Ensured safe, effective and timely performance of all maintenance actions.Supervised and inspected over 800 maintenance actions requiring more than 3,700 hours of maintenance on more than 20 CH-53E helicopters as a CDI and Shift Supervisor. This directly contributed to the unit flying over 2,900 hours, moving more than 3 million pounds of cargo, and transferring over 9,100 personnel.Trained Marines to become qualified in operation of the Auxiliary Power Plant (APP) and blade fold systems as well as training more than 5 new CDI's.Spent countless hours performing operational checks on all electronic countermeasure equipment to ensure the protection of aircrew and aircraft while in a combat environment.

Supervised, coordinated, and assigned the daily maintenance workload for the Avionics Division.Lead, trained, and guided junior Marines on performance, technical proficiency, and Operational Risk Management (ORM).Oversaw the personal welfare and professional development of 25 Marines and guided them in developing their skills with in their job.Performed duties as the Deployment Supervisor for the Sal Sinjar detachment during Iraqi combat operations; these duties entailed assuming the responsibilities as

Performed maintenance actions involving testing, troubleshooting, and repair of CH-53E aircraft avionics systems.Followed all Tool Control Procedures as required by local directives.Followed all Corrosion Control Procedures as required by local directives.Assisted work center Supervisor in maintaining all preparations for audits.Submitted accurate and timely maintenance/supply data using NALCOMIS.