Thomas Goodroe Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

-Develop and launch the customer success initiatives for all RIB products offered in North America.-Continuously improve customer success processes to increase efficiency and customer satisfaction.-Manage the customer experience to encourage growth, expansion, and loyalty.-Utilize data to identify new opportunities to expand SpecLink and other RIB Software products to support additional work processes or departments within the customer's business.-Develop and monitor customer success metrics to track performance, health, and identify areas forimprovement.-Ensure that customer inquiries, technical issues, and support requests are routed to the appropriate teams and resolved in a timely and professional manner.-Collaborate internally with customer support, sales, marketing, product development, and quality assurance to ensure our customer needs are met through a seamless customer experience process.-Facilitate and lead recurring customer conference calls for a select group of enterprise clients to ensure satisfaction and adoption with RIB software.-Develop and maintain a CSAT and NPS Strategy.-Create and maintain a client referral program for RIB SpecLink.

-Develop and coordinate sales and marketing campaigns that drive demand for the full product line.-Lead in product and sales trainings for the growing Business Development Team. This involves creating talk tracks, email templates, and in-depth one-on-one solution based product training to help new hires grow as sales representatives within our organization. -Partner with product management team to distill key functionality and benefits into core product sales and marketing messaging.-Work with sales and product development teams, as well as customers and prospects, to help define product positioning, go-to-market strategy and key assets needed for our products and solutions.-Coordinate product launch events such as sales trainings, webinars, and other events to align with business and revenue goals.-Ensure effective and ongoing relevancy and product fit in the market to drive demand generation and sales pipeline.-Partner with others on the marketing team to create innovative marketing campaigns, SEO, and web design to build a pipeline.-Gain a deep understanding of the competition in each market segment and determine our relative positioning according to their products.

Alpharetta, Georgia, United States

- Responsible for contact to new prospects, lapsed customers, and current customers to identify how we are able to solve business issues they are having by using our data backed SaaS technology offerings.- Responsible for creating personalized messaging for calls and emails for contact, as well as setting the proper cadence for each activity.- Utilize various technologies including Hubspot, Salesforce, ZoomInfo, and Salesloft to optimize the efficiency of contact via email and phone to customers and prospects.-Developed business development guidebooks to increase employee retention and implemented a full training procedure to give new hires the tools to have early sales success.-Performed an in-depth business analysis of the digital marketing trifecta with implementation solutions to the earned and owned media to improve the current state of the SEO and create new ways to increase organic search traffic and social leads.-Evaluate SEO & PPC performances through the uses of Google Analytics, Google Search Console, Hubspot, and Moz.

Atlanta Metropolitan Area

-Served on a team of 5 that researched new B2B markets with a step by step go-to-market strategy and with an implementation plan. - Presented the deep marketing analysis and execution plan to Toto’s top executives.

Atlanta, Georgia

-Gained over 500 hours of experience utilizing Hudl Sportscode Software.-Assisted in logging and maintaining statistical tracking of time, motion, and results during team training and games.-Assisted with the implementation of efficient operations for team training and game preparation.-Edited and prepared film real time so the coaching staff could review it immediately following practices and during games.