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Thomas H. Email & Phone Number

Internal Network Administrator at Systems Engineering
Location: South Portland, Maine, United States 7 work roles 1 school
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Current company
Role
Internal Network Administrator
Location
South Portland, Maine, United States
Company size

Who is Thomas H.? Overview

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Quick answer

Thomas H. is listed as Internal Network Administrator at Systems Engineering, a company with 206 employees, based in South Portland, Maine, United States. AeroLeads shows a matched LinkedIn profile for Thomas H..

Thomas H. previously worked as Technical Support Engineer at Systems Engineering and IT Level II Support Technician at Rms - Residential Mortgage Services. Thomas H. holds Associate'S Degree, Computer Science Major With A Concentration In Computer Applications from Andover College.

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Email format at Systems Engineering

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Systems Engineering

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Profile bio

About Thomas H.

With over 23 years of experience in information technology, I am a skilled and versatile IT Support engineer who can handle complex and challenging break fix issues, provide technical support and guidance to end-users, and manage IT projects efficiently and effectively. I am currently working at Systems Engineering, a leading provider of IT solutions and services for various industries and sectors.In my role as an IT Support engineer, I work with a team of professionals to resolve tickets from the incoming queue, troubleshoot and diagnose systems and applications problems, and escalate issues to the appropriate level of support. I also collaborate with internal and external stakeholders to ensure smooth and timely delivery of IT projects, such as system upgrades, migrations, and integrations. Some of the skills that I use and apply in my daily work are information technology, break fix, project management, communication, and customer service.

Current workplace

Thomas H.'s current company

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Systems Engineering
Systems Engineering
Internal Network Administrator
portland, maine, united states
Website
Employees
206
AeroLeads page
7 roles

Thomas H. work experience

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Internal Network Administrator

Current

Portland, Maine Metropolitan Area

Jun 2024 - Present

Technical Support Engineer

Portland, Maine, United States

Work break/fix tickets from incoming ticket queue.Provide level II and escalated technical end-user support for systems and applications.

Dec 2019 - Jun 2024

It Level Ii Support Technician

South Portland, Maine, United States

Provide level II & III technical end-user support for systems and applications.

Jun 2018 - Dec 2019

Director Of User Services

Ellucian/University Of New England

Portland, Maine, United States

Analyze performance of technical support specialist’s activities on two separate campuses. Work to identify improvement areas and recommend solutions to enhance quality of service.Maintain help desk service commitments and response times in collaboration with faculty/staff/students’ needs and expectations.

Sep 2017 - Jun 2018

Project Manager

Portland, Maine, United States

Administer complex projects from design and development through production and project close.Gather & define requirements to form project scope, goals, assumptions, constraints, and deliverables.Define and develop project plans, resourcing schedules, and milestones for project implementations.

Jul 2016 - Sep 2017

Help Desk Manager

Portland, Maine, United States

Analyze performance of help desk analyst activities. Identify problem areas and recommend solutions to enhance quality of service.Establish and maintain help desk service commitments and response times in collaboration with customer end user needs and expectations.Manage the development, implementation, and administration of help desk staff training.

Jul 2012 - Jul 2016

Help Desk Technician

Portland, Maine, United States

Provide level I & II technical end-user support for systems and applications.Identify, research, troubleshoot, and resolve often challenging software issues.Coordinate efforts with technical field staff, client staff, and vendors to ensure effective support of new or existing system or system software.

Aug 2008 - Jul 2012
Team & coworkers

Colleagues at Systems Engineering

Other employees you can reach at syseng.com. View company contacts for 206 employees →

1 education record

Thomas H. education

  • Andover College
    Andover College
    Computer Science Major With A Concentration In Computer Applications
FAQ

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What company does Thomas H. work for?

Thomas H. works for Systems Engineering.

What is Thomas H.'s role at Systems Engineering?

Thomas H. is listed as Internal Network Administrator at Systems Engineering.

Where is Thomas H. based?

Thomas H. is based in South Portland, Maine, United States while working with Systems Engineering.

What companies has Thomas H. worked for?

Thomas H. has worked for Systems Engineering, Rms - Residential Mortgage Services, and Ellucian/University Of New England.

Who are Thomas H.'s colleagues at Systems Engineering?

Thomas H.'s colleagues at Systems Engineering include Teddy Zavala Puente, Chris Billett, Mandy Ho, Antonio Schiano, and Justin Whitlock.

How can I contact Thomas H.?

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What schools did Thomas H. attend?

Thomas H. holds Associate'S Degree, Computer Science Major With A Concentration In Computer Applications from Andover College.

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