Operations Team Manager
CurrentI work in Collections & Recoveries as an Operations Team Manager. I manage an amazing team of people who support our members when they experience financial hardship. I lead by coaching and motivating team members and manage their conduct, capability and absence through Nationwide's HR policies. I graduated from Nationwide's esteemed 'Stand Out Leadership Development Programme' in November 2019, which has built my transferable skills and knowledge of leadership and people management.