Providing risk expertise when implementing digital designs, changes to Internet/Mobile Banking and customer facing digital journeys. Document new risks, whilst maintain existing risks and controls in line with RCSA.

At the forefront of technology change by managing the risk and compliance of more than 35 third-party applications with the banks most critical vendors. Carrying out due diligence against the marketing technology estate and working closely with our clients to protect them from risks and keeping systems compliant with the Groups policies.

As an integral part of the team, designing and delivering change into the Customer Financial Assistance Mortgage Operation. Played a key part in implementing new processes, regulatory and policy changes and using innovative and creative thinking to ensure the best outcomes are reached for colleagues and customers.

Once PPI concluded, redeployed in to an administrative role within Customer Financial Assistance (CFA). Tasked with reviewing Mortgage accounts in arears and ensuring the business has done everything possible for the customer before starting the literation process.

Various roles performed within this period

By customer request, make contract amendments in order to extend the lease of a vehicle lease agreement or to altering contracted mileage. Calculating new monthly payments and executing new contracts should the customer wish to go ahead.

Calculating purchase prices for customers who wished to purchase their lease vehicle at the end of a Contract Hire agreement. Where vehicles were not be sold, arrange collection and dispose the asset through British Car Auctions.

Property management for a Chester based development, which is comprised of both domestic dwellings and commercial property.

Actively promote and sell all the destinations that departed from the Airport. Assisting with Open Days and respond to general queries about the Humberside Airport.

To sell UK and foreign holidays and also exchange sterling into foreign currency using real-time exchange rates