Thomas Horner

Thomas Horner Email and Phone Number

Head of Planning @ Fitch Learning
Everdon, England, GB
Thomas Horner's Location
United Kingdom, United Kingdom
About Thomas Horner

A dynamic and creative senior professional, I have 20+ years experience in Contact Centre environments within Banking, Energy and Finical Services. My experience spans Operations and Resource Planning.I am a confident, proven and trusted leader, with experience of leading teams at a variety of levels. I am at my best working in matrixed organization’s, where I can cross collaborate with partner functions to define business level priorities and drive strategy.SKILLS: Resource Planning. Business Process Optimization. Leadership. People Management and Development. Data Quality. Data Modelling. Data Strategy. Advanced Analytics. Statistical Data Analysis. Software Project Management. Requirements Analysis.My key values are Customer Success, Empowerment and Relentless Optimisation. In my spare time I enjoy Cooking, F1 and quality time with the family.

Thomas Horner's Current Company Details
Fitch Learning

Fitch Learning

View
Head of Planning
Everdon, England, GB
Website:
fitchlearning.com
Employees:
265
Thomas Horner Work Experience Details
  • Fitch Learning
    Head Of Planning
    Fitch Learning
    Everdon, England, Gb
    View
  • Uniqlo
    Workforce Manager
    Uniqlo Jul 2024 - Present
    View
  • Metro Bank
    Lead Resource Planning Manager
    Metro Bank Apr 2014 - Feb 2024
    London, United Kingdom
    View
  • Metro Bank (Uk)
    Contact Centre Assistant Manager
    Metro Bank (Uk) Nov 2012 - Apr 2014
    London Area, United Kingdom
    View
  • Lloyds Tsb
    Contact Centre Assistant Manager
    Lloyds Tsb Jun 2009 - Nov 2012
    Southend-On-Sea, England, United Kingdom
  • Hiscox
    Sales Executive
    Hiscox Apr 2008 - Dec 2008
    Southend-On-Sea, England, United Kingdom
    View
  • British Gas
    Contact Centre Team Leader
    British Gas Jan 2005 - Jul 2007
    Southampton, England, United Kingdom
    View

Thomas Horner Skills

Customer Service Banking Risk Management Call Routing Strategic Planning Planning Operations Management Crm Human Resource Planning Workforce Planning Management Team Leadership Team Management Performance Management Call Centers Time Management Retail Banking Change Management Coaching Finance Relationship Management Customer Experience Stakeholder Management Strategy Sales Iex Inin

Thomas Horner Education Details

  • The King Edmund School
    The King Edmund School
    B-C'S

Frequently Asked Questions about Thomas Horner

What company does Thomas Horner work for?

Thomas Horner works for Fitch Learning

What is Thomas Horner's role at the current company?

Thomas Horner's current role is Head of Planning.

What schools did Thomas Horner attend?

Thomas Horner attended The King Edmund School.

What skills is Thomas Horner known for?

Thomas Horner has skills like Customer Service, Banking, Risk Management, Call Routing, Strategic Planning, Planning, Operations Management, Crm, Human Resource Planning, Workforce Planning, Management, Team Leadership.

Who are Thomas Horner's colleagues?

Thomas Horner's colleagues are Mengyao Bao, Richard Cook, Julian Ibrahim, Daniel Bailey, Angy Tsafos, Marlen Klepin, Claire Riseley.

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