Member of the Commodity Derivatives IT Team -developing and supporting the Production Trading function and providing Business Support to a Global Trading Business

Technical Lead, Line Manager and Business Analyst for Commodities IT EMEA Production team. Providing all levels of IT & business support to the Citi Global Commodities division as well as Team leadership and support. Systems supported include Endur Openlink, Trayport, Trading Technologies, Scrittura as well as multiple in house developed trading systems, downstream Settlements, and all infrastructure components including DB, Windows Server and UNIX. Supporting Trading/Front, Middle and Back office functions.

Openlink Endur Front Office and Middle Office SupportTrayport Systems SupportProviding all aspects of Trading and IT support to the Credit Suisse Commodities business from Trade Execution through the Life cycle of the trade, through to settlement including batch issues, pnl issues, and regulatory report issues to name but a few.

Responsibilities:Operational Management of Production Environment and Trading Application Platforms for Commodities across every Asset classImplementation of Change Management process in the Production EnvironmentLead for Problem Management resolution in the Production EnvironmentMonitoring of all Production systems to ensure integrity and performanceImplementation of business requests for Risk ManagementMaintaining and Monitoring the business batch systems for processing of trading and settlementsMaintain and develop relationships with the business and trading desksAchievements:Consistently demonstrated leading performance statistics in global teamDeveloped real time Reuters publishing system for Hybrids and Precious Metals tradingImproved system and trading performance for trading desks on a Satellite siteConsistently resolved non IT related Trading Operational issuesConsistently contributed to refinement of team and business process improvement

Responsibilities:Team Leader role to approximately 30 desktop engineers in Barclays Back Office areas including resource placement & hire, individual technical and soft skill mentoring, workload delegation including crisis and chase management3rd line Technical lead for issues within the teamAchievements:Developed an online Global Desktop Engineer Exam and linked skills matrix development system from inception to completion for benchmarking and testing new hires and existing desktop staffAssisting with the successful merger of desktop services for Barclays Capital IT and Barclays Wealth ITDevelopment of processes within the team to streamline workflow and normalise shared tasksSourced and arranged 3rd party training for Team development in Market Data at no cost to the companyPivotal role in managing major network outage at Head Office resulting in specific recognition by the Production IT Global HeadSuccessfully managed recent Power Down of Head Office for desktop services

Responsibilities:Providing 2nd line support to Barclays Capital Front Office areasSupporting all software aspects of each trade desk including Market Data applications, Operating Systems, Office and in house and 3rd party applicationsAchievements:Consistently achieved top statistic results in the Front Office Support TeamCurrently hold Bank record for performance statistics during merger with Lehman BrothersIdentified and introduced a storage reclaim project recovering a six figure cost saving for the business

Responsibilities: Providing 2nd & 3rd line desktop support to Deutsche Banks London Global Markets trade floor. Supporting all aspects of each trade desks Market Data applications and feedsAchievements Morse's premier support contract ­ was working unsupervised by the second day of the role. Consistent high position in team's weekly performance statistics

Client: Deutsche Bank (July 2006 – June 2007)Responsibilities:Providing 2nd & 3rd line desktop support to Deutsche Banks London Global Markets trade floor.Supporting all aspects of each trade desks Market Data applications and feedsAchievementsMorse’s premier support contract – was working unsupervised by the second day of the role.Consistent high position in team’s weekly performance statisticsClient: HSBC (May 2006 – June 2006)Responsibilities:Providing 1st & 2nd line support to HSBC’s London trade floor.Involves supporting all aspects of their XP\2003\Lotus notes infrastructure as well as trade desk market data applications and feeds.Creating key relations and developing business opportunities between Morse and HSBC.Achievements:Successful ambassadorial role, to build key relations with the client and develop further business opportunities resulting in two permanent placementsWas working unsupervised in this role by the second day of the placement.Client: Citigroup (August 2005 – April 2006)Responsibilities:Providing 2nd & 3rd line support to Citigroup’s London FI, FX & Equity Trade floors.Scope of support included all Desktop (2000 & XP), AD, printer, application, Unix, Market Data and handheld problems and changes.Achievements:Kept on long term placement by Citigroup and consistently out performing their permanent members of staff in the department performance statistics.Identified and initiated my own consolidation project for redundant desktop machines across the trading environmentClient: Dresdner Kleinwort & Wasserstein (July 2005)ResponsibilitiesProviding 1st & 2nd line support to DrKW’s London Capital Markets Trade floor.Scope of support included all Desktop (XP), application, Market Data & Handheld problems and changes.AchievementsFirst ever trade floor placement, working unsupervised by the 3rd day and performance earning a placement to Citigroup, one of Morse’s premier clients.

Based on EDF Energy's largest site located in Brighton supporting 1500 desktops, servers, laptops and printers.Punctuality, professionalism and outstanding customer rapport essential in the role.AchievementsPromoted to Site leader in August 2004, extra responsibilities included to acting in a public relations role as the face of Computacenter to all members of staff on site including senior board members and energy trading staff. Also supervised 3 other engineers.Was an integral member of the Computacenter team that won the following awards: National Team of the Year, Contract of the Year & 2 support contract wins with EDF worth £5 million each. Our account was also published as a case study for the rest of Computacenter PLC.

Responsibilities1st line IT analyst position supporting 50 users to the UK branch of this global flight simulation visual system manufacturer.Supported all desktop, 1st line server, laptop, printer and software problems and changes.Broad range of presentation skills using Microsoft and Adobe applications as well as database creation/administration using Ms Access.Acquired project/program planning and co-ordination skills with flight simulation visual systems and international shipping/customs procedures.AchievementsAcquired my level 3 GNVQ in Information Technology.Successfull completion of apprenticeship role