• Managed infrastructure operations across 20 sites in 12 countries, overseeing projects such as office expansions and mergers, while achieving significant reductions in technical debt through server centralization and cloud migrations • Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750 devices across 14 countries in 2017… Show more • Managed infrastructure operations across 20 sites in 12 countries, overseeing projects such as office expansions and mergers, while achieving significant reductions in technical debt through server centralization and cloud migrations • Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750 devices across 14 countries in 2017 • Implemented Network Access Control (NAC) solutions across 23 locations in the Middle East and Africa, and oversaw various deployments across the region, including notable projects in Tangiers, Oman, Abu Dhabi, and South Africa • Orchestrated spinoff of Solventum Subsidiary from 3M, establishing independent network infrastructure and migrating 500 users to Wireless First standards • Achieved and maintained above 96% health for network security, safeguarding the corporation from potential threats • Planned and executed infrastructure projects for new offices, relocations, IPT, IAP, UTM, Proxy, and Cisco EOL replacements, resulting in an operating profit of $1.5 million in the Middle East and Africa regions • Achieved an annual cost reduction of $100,000 through strategic optimizations in telecommunication expenses • Guided a team of five individuals in providing support to 900 users• Spearheaded Windows Server 2012 R2 deployments and delivered various infrastructure elements such as DHCP, Active Directory, Backup, SCCM, File and Printer Services across multiple countries • Managed new office deployments and implemented IPT VOIP & Cisco Call Manager in various locations including South Africa, Saudi Arabia, and Egypt • Executed major projects including DHCP Migration, Bluecoat & UTM Checkpoint Installations, Lotus Notes Applications, and Microsoft System Center Configuration Manager implementation Show less

• Implemented streamlined and optimized IT operations for three firms, including two sister companies spanning across four Emirates, overseeing an annual operating budget of AED 5 million • Managed end-to-end IT operations, service desk management, data centers, and projects for the Head Office, A&C Office, and Ready-Mix Plants across UAE and Oman • Orchestrated the migration of Exchange 5.5 to Lotus Domino 8.5 and led a merger project to align three business units with Lafarge policies… Show more • Implemented streamlined and optimized IT operations for three firms, including two sister companies spanning across four Emirates, overseeing an annual operating budget of AED 5 million • Managed end-to-end IT operations, service desk management, data centers, and projects for the Head Office, A&C Office, and Ready-Mix Plants across UAE and Oman • Orchestrated the migration of Exchange 5.5 to Lotus Domino 8.5 and led a merger project to align three business units with Lafarge policies • Ensured adherence to Global Lafarge Standards (COBIT) and spearheaded infrastructure projects to mitigate security risks across UAE, resulting in significant reductions in telecommunication costs and IT operational expenses • Implemented global Qualys norms for Vulnerability Management, Symantec, EndPoint AV, Websense, and Windows 2008 Active Directory, elevating service quality, security, and compliance standards • Migrated legacy applications to central servers and transitioned local services to the Lafarge Cloud, guaranteeing seamless operations and connectivity across all remote Lafarge sites Show less

• Facilitated the seamless migration of 200 users from offline retail Point of Sale (POS) systems to online technology, orchestrating collaborative efforts with a team of Project Managers spanning KSA, India, Egypt, and the UAE • Provided comprehensive support services to approximately 800 users, working closely with a team of 9 individuals, including 7 Support personnel and 2 Database Administrators (DBAs) • Spearheaded expansive expansion initiatives across key regions including India… Show more • Facilitated the seamless migration of 200 users from offline retail Point of Sale (POS) systems to online technology, orchestrating collaborative efforts with a team of Project Managers spanning KSA, India, Egypt, and the UAE • Provided comprehensive support services to approximately 800 users, working closely with a team of 9 individuals, including 7 Support personnel and 2 Database Administrators (DBAs) • Spearheaded expansive expansion initiatives across key regions including India (120 retail locations), KSA (100 locations), and various other GCC countries • Implemented server deployments utilizing a diverse range of technologies such as UNIX, Citrix, Windows 2003, Cisco, Tivoli, SAN, and SonicWall, catering to the operational needs of 500 users leveraging Oracle 10g• Directed the implementation of robust IT infrastructure and services across 150 retail locations throughout the Middle East• Successfully executed data recovery operations in response to cyber-attacks on multiple user computers, while also establishing PGP (Pretty Good Privacy) with digital signatures to ensure the secure transfer of sensitive information between Axiom and its partners• Managed server deployments on IBM hardware, utilizing technologies including UNIX, Citrix, Windows 2003, Cisco, Tivoli, SAN, and SonicWall to support 500 users operating on Oracle 10g Show less