It Infrastructure Project Leader - Middle East And Africa
Current• Managed infrastructure operations across 20 sites in 12 countries, overseeing projects such as office expansions and mergers, while achieving significant reductions in technical debt through server centralization and cloud migrations • Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750 devices across 14 countries in 2017… Show more • Managed infrastructure operations across 20 sites in 12 countries, overseeing projects such as office expansions and mergers, while achieving significant reductions in technical debt through server centralization and cloud migrations • Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750 devices across 14 countries in 2017 • Implemented Network Access Control (NAC) solutions across 23 locations in the Middle East and Africa, and oversaw various deployments across the region, including notable projects in Tangiers, Oman, Abu Dhabi, and South Africa • Orchestrated spinoff of Solventum Subsidiary from 3M, establishing independent network infrastructure and migrating 500 users to Wireless First standards • Achieved and maintained above 96% health for network security, safeguarding the corporation from potential threats • Planned and executed infrastructure projects for new offices, relocations, IPT, IAP, UTM, Proxy, and Cisco EOL replacements, resulting in an operating profit of $1.5 million in the Middle East and Africa regions • Achieved an annual cost reduction of $100,000 through strategic optimizations in telecommunication expenses • Guided a team of five individuals in providing support to 900 users• Spearheaded Windows Server 2012 R2 deployments and delivered various infrastructure elements such as DHCP, Active Directory, Backup, SCCM, File and Printer Services across multiple countries • Managed new office deployments and implemented IPT VOIP & Cisco Call Manager in various locations including South Africa, Saudi Arabia, and Egypt • Executed major projects including DHCP Migration, Bluecoat & UTM Checkpoint Installations, Lotus Notes Applications, and Microsoft System Center Configuration Manager implementation Show less
