Thomas Joseph Email & Phone Number

United Arab Emirates

• Managed infrastructure operations across 20 sites in 12 countries, overseeing projects such as office expansions and mergers, while achieving significant reductions in technical debt through server centralization and.
• Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750.
• Led Six Sigma initiatives to improve Service Desk SLAs and standardize mobile phone policies across the Middle East and Africa, resulting in SLA improvements from 78% to 90% in 2016 and the standardization of 750.
• Implemented Network Access Control (NAC) solutions across 23 locations in the Middle East and Africa, and oversaw various deployments across the region, including notable projects in Tangiers, Oman, Abu Dhabi, and.
• Orchestrated spinoff of Solventum Subsidiary from 3M, establishing independent network infrastructure and migrating 500 users to Wireless First standards
• Achieved and maintained above 96% health for network security, safeguarding the corporation from potential threats

United Arab Emirates

• Implemented streamlined and optimized IT operations for three firms, including two sister companies spanning across four Emirates, overseeing an annual operating budget of AED 5 million
• Managed end-to-end IT operations, service desk management, data centers, and projects for the Head Office, A&C Office, and Ready-Mix Plants across UAE and Oman
• Orchestrated the migration of Exchange 5.5 to Lotus Domino 8.5 and led a merger project to align three business units with Lafarge policies… Show more
• Orchestrated the migration of Exchange 5.5 to Lotus Domino 8.5 and led a merger project to align three business units with Lafarge policies
• Ensured adherence to Global Lafarge Standards (COBIT) and spearheaded infrastructure projects to mitigate security risks across UAE, resulting in significant reductions in telecommunication costs and IT operational.
• Implemented global Qualys norms for Vulnerability Management, Symantec, EndPoint AV, Websense, and Windows 2008 Active Directory, elevating service quality, security, and compliance standards

United Arab Emirates

• Facilitated the seamless migration of 200 users from offline retail Point of Sale (POS) systems to online technology, orchestrating collaborative efforts with a team of Project Managers spanning KSA, India, Egypt, and.
• Provided comprehensive support services to approximately 800 users, working closely with a team of 9 individuals, including 7 Support personnel and 2 Database Administrators (DBAs)
• Spearheaded expansive expansion initiatives across key regions including India… Show more
• Spearheaded expansive expansion initiatives across key regions including India (120 retail locations), KSA (100 locations), and various other GCC countries
• Implemented server deployments utilizing a diverse range of technologies such as UNIX, Citrix, Windows 2003, Cisco, Tivoli, SAN, and SonicWall, catering to the operational needs of 500 users leveraging Oracle 10g
• Directed the implementation of robust IT infrastructure and services across 150 retail locations throughout the Middle East

E-Mba, Systems

Bachelor Of Science (B.Sc.), Computer Science