Thomas Mccarthy Email & Phone Number

Petaluma, California

San Francisco Bay Area

Fairmont is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. The Fairmont Hotel San Francisco is their world-renowned, flagship property.• Provide administrative support to One Director and Five Managers• Manage active schedules and calendars• Maintain office supplies, inventory and equipment • Plan and manage conferences, trainings, and travel logistics • Prepare Operational and Expense Reports• Process Purchase Orders, Check Requests, and Audits• Establish solid working relationships with Clients, Vendors, and other Departments • Maintain utmost discretion when handling confidential information and documents

• Greeted and registered guests in a 600 room hotel • Balanced up to $5,000 in cash daily at end of shift and create reports to ensure accurate accounting of all transactions• Assisted guests and resolved complaints with professional and engaging service • Communicated effectively with various departments to accommodate guest requests • Insured timely resolution of guest complaints in a professional manor • Trained new team members

• Answered internal and external calls in a professional, friendly and engaging manner• Ensured guest requests are directed to the appropriate departments• Maintained internal and external guest/colleague requests • Monitored security systems and notified security of all emergencies while following appropriate emergency protocol

• Resolved guest issues• Trained with and observed management • Learned and utilized OPERA, Property Management System • Facilitated Third Party Billings

San Rafel, Ca

Artistic Lighting & Electric is an electrical contractor serving Northern California providing lighting design and electrical installation. • Assisted and directed callers and visitors to appropriate employees • Assisted Office Manager with ongoing projects and administrative duties• Developed and maintained client filing system