Thomas Mclelland Email & Phone Number

Mooresville, Nc, Us

Columbia, South Carolina, United States

Remote

* Designing, and implementing, Salesforce-related solutions for Point Echo clients* Eliciting and documenting project artifacts, including requirements, design, and training resources* Delivering Salesforce administrative services to Point Echo clients* Serving as a Salesforce subject matter expert (SME)* Supporting multiple projects and client assignments, simultaneously* Executing various SDLC processes, in roles that are necessary to complete project work* Effectively working both collaboratively with clients and colleagues, as well as independently* Interacting directly with Point Echo client contacts and colleagues, in a clear and professional manner, nurturing relationships, and establishing trusting partnerships* Supporting Point Echo's company mission and adherence to company's Code of Ethics and Conduct policy

Mooresville, North Carolina, United States

● Helped with various needs along with the Salesforce including adding users, updating fields and values, as well as some permission and security updates.● Worked with multiple lead vendors, referral partners, and third party members on understanding working with our Salesforce environment.● Conversed with multiple teams and departments to receive requirements and establish basic project guidelines with those department leads and project representatives.

Mooresville, North Carolina, United States

● Helped with various needs along with the Salesforce including adding users, updating fields and values, as well as some permission and security updates.● Worked with multiple lead vendors, referral partners, and third party members on understanding working with our Salesforce environment.● Conversed with multiple teams and departments to receive requirements and establish basic project guidelines with those department leads and project representatives.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

-Responsible for utilizing technology to innovate the mortgage process.-Responsible for analyzing income, assets and liabilities-Responsible for gathering documents from third parties such as insurance documentation-Utilization of AUSSIE, Amerisave’s automated rules engine, and company procedures-Deliver best-in-class service

Huntersville, Nc

• Shadowed lead operations manager in communication with our suppliers as well as clients and pool facilities• Kept track of inventory of the main warehouse as well as a small number of facilities.• Worked on building forms and excel documents that could be used to simplify or better the logistics of thecompany.

Mooresville, Nc

∙Completed the customers needs while moving safely and effectively serving their needs. ∙Carried out attentive service while making connections with customers.∙Coordinated long term orders such as food prep and food schedules.∙Demonstrated great service that was a result of long term connections made with customers.

Mooresville, Nc

∙Communicated effectively in a very fast paced work environment.∙Provided help to other employees while keeping up with the workload already given to me.∙Trained new employees on cash transactions and customer service courtesy.∙Gained personal connections with customers in order to earn their business.