Thomas Mullard Email & Phone Number

Swindon, United Kingdom

I currently work for Nationwide Building Society in an office based in West Swindon. I am on the Power of Attorney team. On my team we use Microsoft programs such as outlook, excel and word and also many other Nationwide programs. My job is to check Power of Attorney documents that have been sent in by customers or external stakeholders to make sure that we have the full documentation so we can then register Power of Attorney for the customers. I also make phone calls to other members of staff… Show more I currently work for Nationwide Building Society in an office based in West Swindon. I am on the Power of Attorney team. On my team we use Microsoft programs such as outlook, excel and word and also many other Nationwide programs. My job is to check Power of Attorney documents that have been sent in by customers or external stakeholders to make sure that we have the full documentation so we can then register Power of Attorney for the customers. I also make phone calls to other members of staff all over the business to chase up missing pages or documents from cases. I have to input data using many different systems in order to register customers in a reasonable amount of time whilst hitting my targets and maintaining a high quality of work whilst putting the customer first. Show less

Swindon, United Kingdom

I was working for Nationwide at the Hawksworth Industrial Estate office. There are many different jobs to do within the role which are split between staff on a weekly rota. We set no trace indicators on customer's accounts if we have had returned mail in order to protect the customers details. We also packed letters for customers and inserted the correct paper work that is required. I have also worked in other areas within the Hawksworth office which include passbook printing, warehouse picking… Show more I was working for Nationwide at the Hawksworth Industrial Estate office. There are many different jobs to do within the role which are split between staff on a weekly rota. We set no trace indicators on customer's accounts if we have had returned mail in order to protect the customers details. We also packed letters for customers and inserted the correct paper work that is required. I have also worked in other areas within the Hawksworth office which include passbook printing, warehouse picking and also night shifts in the warehouse. Although my job title was a Sales Support Administrator, I was happy to help out in other areas if needed as I can be flexible with my work. I have also worked in the passbook office in the same building where we print off passbooks for customers who own a savings account with Nationwide and send the information to them via post. Show less

Swindon, United Kingdom

I worked at Carpeo on behalf of the RAC. I made outbound calls to previous customers and attempt to get them to re join with a discounted price. It was my first job in sales and I have learnt many new skills from it, such as working under pressure in a fast paced environment and meeting my targets. I have also learnt how to handle objections that customers may have.

Swindon, United Kingdom

I worked in the Pegasus House building. My main job role and responsibility was to receive incoming calls from customers enquiring about their current or savings accounts with Nationwide. Doing this has strengthened my communication skills as I am dealing with a variety of people and queries on a daily basis. I feel I am confident in working under pressure as some customers can require certain information very quickly. It has greatly improved my ICT skills also as I was using computers every… Show more I worked in the Pegasus House building. My main job role and responsibility was to receive incoming calls from customers enquiring about their current or savings accounts with Nationwide. Doing this has strengthened my communication skills as I am dealing with a variety of people and queries on a daily basis. I feel I am confident in working under pressure as some customers can require certain information very quickly. It has greatly improved my ICT skills also as I was using computers every day. I am quick yet thorough when using the necessary systems ensuring all information is correct to my knowledge. Working for Nationwide has also taught me the importance of customer confidentiality and so this is a priority for me with every call I receive. Nationwide is a very large company and are therefore often introducing new initiatives and procedures. I am a keen and quick learner and am able to adapt to change well. Although similar to Jaywing, I feel working for Nationwide has taught me additional skills which I am now able to put into practice in a range of different fields. Show less

Swindon, United Kingdom

I joined Jaywing under an apprenticeship scheme which meant I would gain a qualification after a year of employment. I work on the CATI team on behalf of Nationwide Building Society. I have learnt many new skills since starting work at Jaywing, I have become a more confident person by speaking to customers on a daily basis which has benefited me greatly. I have also been trained on other campaigns on CATI such as Npower. I sometimes call on behalf of Npower if they require any assistance or if… Show more I joined Jaywing under an apprenticeship scheme which meant I would gain a qualification after a year of employment. I work on the CATI team on behalf of Nationwide Building Society. I have learnt many new skills since starting work at Jaywing, I have become a more confident person by speaking to customers on a daily basis which has benefited me greatly. I have also been trained on other campaigns on CATI such as Npower. I sometimes call on behalf of Npower if they require any assistance or if for any reason I cannot call on behalf of Nationwide. I always aim to hit my targets when I am working; these include 'call time' and 'call quality' targets. I hit my targets on a regular basis and always carry out my work to a very high standard and with enthusiasm. Alongside my role at Jaywing I am also studying for a qualification in Customer Service. I am doing this by doing an apprenticeship course which relates well to my current job role. I enjoy working at Jaywing and I also enjoy the apprenticeship course that I am on and I am looking forward to completing the course and achieving a qualification in Customer Service. Show less

Education record

Education record