Thomas Petersen Email & Phone Number

o Analyzes customers’ business requirements and objectives and validates the configuration of their solutiono Estimates time frames and resources required to successfully implement the project and develop project plan accordinglyo Coordinates, facilitates and documents project committees and weekly meetings with clientso Executes follow ups and reports on projects completion and statuso Provides consulting services such as requirements analysis, business process mapping, solution design, data import/conversion, and solution configurationo Participates in end-user training by providing both product knowledge and insight on the client's business processes and solution designo Assists client in data initialization and user acceptance testing efforts

Glendale, California

• Supported the SIS and ERP systems for school districts in California, Arizona, and Texas• Created and presented all items related to client's project plans and daily needs• Facilitated the gathering of client requirements and timely project deliveries• Sole liaison and representative of Focus School Software on the West Coast

Greater Los Angeles Area

• Provided hands on support for product conception, release, and deployment• Built and managed a workflow process to meet product deadlines and expectations• Scheduled and ran all scrum rituals (sprint planning, dailies, retrospectives, reviews, etc.)

Greater Los Angeles Area

• Assisted team members with day-to-day mobile tasks and coordinated projects and activities as requested• Managed the mobile team calendar and ensured team members completed assigned tasks on a timely basis• Held monthly 1 on 1 meetings with team members to check in on morale and thoughts on process

Greater Los Angeles Area

• Led multiple teams during critical testing cycles• Created test cases for desktop and mobile products• Trained all new QA personnel on company standards and practices

Greater Los Angeles Area

• Responsible for all reception and clerical duties• Managed all company social media platorms• Spoke on behalf o f the company at all community events and commerce meetings