Thomas Que Email & Phone Number

Shanghai

上海, 中国

Shanghai

-Position Maersk Line as the preferred carrier and business partner for responsible key clients in East China. -Proactively build up the touch point to link China and assigned key clients, develop deep and senior relationships with existing and future key clients, expand and develop the Maersk Line business engagement with them across China. -Share best practice across Key Client Teams, and with PRE sales organization. Key Responsibilities: -Ensure aligned strategy with key client owners overseas, supporting the development of responsible key client’s business through coordination within ML and with various external stakeholders. Strategy to be reviewed regularly, and communicated thoroughly to ensure buy-in and understanding from all relevant stakeholders. -Propose , deliver and exceed the agreed commercial targets (volume and yield), to ensure volume growth in a profitable way, and increase ML Share of Wallets from responsible key clients, by day-to-day support to local key clients and coordination with customer service, operations, trade and marketing team and overseas client managers. -Act as local touch point in PRE to provide Ease of Business to customers, and achieve excellent levels of Customer Satisfaction. -Create an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective -Plan and execute external client activities and events in an effective manner, by using Insight and monitor sales pipeline. -Prepare reports and analysis for key client’s performance, to support business delivery and East China execution plan. -Assisting with campaigns aimed at key clients

Shanghai

A. Lead the Customer Care Transformation work within own team. This includes Ask for More, delivering superior customer experience and providing Customer Service Operations Excellence. B. Develop a professional and customer-focused Customer Care team through role-modelling, leadership and coaching.C. Build a highly-engaged and motivated team - manage boundaries, allocate resources and provide challenging and stretching tasks and assignments to develop the team’s customer care competencies and ensure competencies and requirements are maintained from both the perspectives of operational execution, back-up and contingency cover.D. Drive commercial intelligence within own team. Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers.E. Monitor, review and provide feedback to Sales and TNM on customer performance to drive yield and volume.F. Drive continuous improvement of process performance and team efficiency by use of visual management systems.G. Provide support to the CEN and cluster initiatives and projects.H. Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance.

Shanghai

硕士, Emba

Bachelor'S Degree, Navigation