Thomas Rivera

Thomas Rivera Email and Phone Number

Cloud Consultant & Advocate | Microsoft Cloud | Empowering, Educating and Enabling Businesses To Thrive @ Microsoft
redmond, washington, united states
Thomas Rivera's Location
Fargo, North Dakota, United States, United States
Thomas Rivera's Contact Details

Thomas Rivera personal email

n/a
About Thomas Rivera

Two of the big reasons why companies go out of business is not managing their resources and cost. As a Customer Success Manager I help customers do both. I support customers who have made an investment in Microsoft Azure to mitigate risk and optimize cost. If I can save you money so you can reinvest in other areas then I will do so. Educating customers on Microsoft's cloud platform specifically Governance and the technology. How to manage your resources and control controls with the tools that are provided to you at no cost. You can reach me at thrivera@microsoft.com

Thomas Rivera's Current Company Details
Microsoft

Microsoft

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Cloud Consultant & Advocate | Microsoft Cloud | Empowering, Educating and Enabling Businesses To Thrive
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Thomas Rivera Work Experience Details
  • Microsoft
    Customer Success Account Manager
    Microsoft Dec 2021 - Present
    Fargo, North Dakota, United States
    responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. CSAM is front and center with customers in support of their digital journey and empowering them to achieve more and accelerating customer value.
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  • Microsoft
    Customer Success Specialist
    Microsoft Apr 2019 - Dec 2021
    Fargo, North Dakota Area
    I work with customers located in Canada to better understand their business outcomes and make them come into fruition with their Azure commitment.
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  • N3
    Customer Success Manager
    N3 Sep 2018 - Apr 2019
    Fargo, North Dakota Area
    Customer Success Manager working with Corporate Customers that focuses on helping develop a customers cloud strategy to realize the value of thier investments. The goal is to is to become a trusted advisor and build a relationship with these customers. The second goal drive Azure Consumption by identifying use cases, removing immediate blockers, providing resources for architectural and deployment guidance - all in close partnership with the Account team.
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  • N3
    Inside Partner Development Manager
    N3 Aug 2017 - Aug 2018
    Fargo, North Dakota Area
    Developing a go to market strategy and expand the business of System Integrators with Microsoft solutions from the sales and marketing side. Evangelizing Cloud Solutions by educating/equipping partners to move infrastructures to the Cloud. Locating funds and marketing offerings to leverage with customers. Helping partners with pre-sales assistance and through out the sales cycle.
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  • N3
    Windows 10 & Devices Business Development Executive
    N3 May 2017 - Aug 2017
    Fargo, North Dakota Area
    Driving growth of Windows 10 adoption in the enterprise space.
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  • N3
    Licensing Specialist
    N3 Sep 2016 - May 2017
    Fargo, North Dakota Area
    I reach out to customers in based out of Canada in the CTM space (Corporate Territory Managed) as a free resource to ensure that licensing questions are answered, ensure that the company is compliant and to get them to purchase the necessary licenses for their organization.
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  • N3
    Business Development Representative
    N3 Aug 2016 - Sep 2016
    Fargo, North Dakota Area
    Reaching out to corporate customers specifically in the CTM (Corporate Territory Managed) space. Qualifying and driving them to consume more of Microsoft’s cloud solutions. (Azure, CRM Online and O365) Once qualified and reach a 20 percent sales stage then transition the customer to the field in order to take the sale to 100 percent.
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  • Unishippers
    Ups Customer Care Specialist
    Unishippers Jun 2016 - Aug 2016
    Moorhead, Mn
    Setting up new accounts.Set up UPS shipments.Assist with lost or damaged shipments.Help customers navigate through UPS and Unishippers resources provided to them.
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  • Unishippers
    Credit And Collections Specialist
    Unishippers Oct 2015 - Jun 2016
    Moorhead, Mn
    The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.
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  • Expert Global Solutions
    Partner Practice Recruit
    Expert Global Solutions Dec 2013 - Sep 2015
    Fargo, North Dakota Area
    Developing a go to market strategy and expand the business of System Integrators with Microsoft solutions from the sales and marketing side. My focus is Azure and promoting the product by educating/equipping partners to move infrastructures to the Cloud. Locating funds and marketing offerings to leverage with customers. Helping partners with pre-sales assistance and through out the sales cycle.
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  • The Home Depot
    Department Supervisor
    The Home Depot Jul 2013 - Dec 2013
    Coach, teach and train my employees. Inventory management, Merchandising and Loss Prevention,
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Thomas Rivera Skills

Sales Customer Service Leadership Team Building Management Team Leadership Microsoft Office Cloud Computing Recruiting Customer Satisfaction Inventory Management Training Sales Management Microsoft Excel Customer Relationship Management Retail Operations Management Account Management Merchandising Loss Prevention Inventory Control Visual Merchandising Retail Sales

Thomas Rivera Education Details

Frequently Asked Questions about Thomas Rivera

What company does Thomas Rivera work for?

Thomas Rivera works for Microsoft

What is Thomas Rivera's role at the current company?

Thomas Rivera's current role is Cloud Consultant & Advocate | Microsoft Cloud | Empowering, Educating and Enabling Businesses To Thrive.

What is Thomas Rivera's email address?

Thomas Rivera's email address is th****@****ers.com

What is Thomas Rivera's direct phone number?

Thomas Rivera's direct phone number is +178627*****

What schools did Thomas Rivera attend?

Thomas Rivera attended Toccoa Falls College, Miami Dade College.

What are some of Thomas Rivera's interests?

Thomas Rivera has interest in Poverty Alleviation, Social Services, Education.

What skills is Thomas Rivera known for?

Thomas Rivera has skills like Sales, Customer Service, Leadership, Team Building, Management, Team Leadership, Microsoft Office, Cloud Computing, Recruiting, Customer Satisfaction, Inventory Management, Training.

Who are Thomas Rivera's colleagues?

Thomas Rivera's colleagues are Lancinet Kouyate, Ajay Sharma, Laura Gallego, Weihua Miao, S A, Abdelali Zitouni, Yanira Ramirez.

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