Thomas S. Email and Phone Number
• 9+ years of experience leading call center teams consisting of 12-38 staff members.• Manage teams consistently scored in top 2% on yearly customer satisfaction surveys.• Recognized as top customer service team for 1998.• Improved National Accounts Receivables over 90 days from 8% to 1% in less than 2 months.• Improved customer service teams average quality scores from 84% to 92%.• Top sales performer from 2005 - 2007.• Initiated marketing plans which improved traffic flow by 200% in 2006 and 2007.• # 8 in new home sales on staff of 58 for 2008.• Top 3 in sales presentation on staff of 58 for 2008.• Improved Accounts Receivable 60 day past due from 8.4% to 2.3%.• Reduced yearly bad debt average of $18,400.00 to less than $1,500.00 per year.
Paran Homes Llc
View- Website:
- paranhomes.com
- Employees:
- 56
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New Home Sales SpecialistParan Homes Llc Mar 2019 - PresentDetermine buyer needs.Guide the customer through the home buying process through closing.Monitor and guide the buyer through the financing process.Display all floor plans features and values.Preserve buyer’s interest by effectively listening and negotiating with the customer.Develop and maintain a customer database.Proactively communicate with the customer throughout the entire homebuilding process.Demonstrate consistent and fair treatment of the customer by solving problems to extent empowered to do so.
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Financial AdministratorBaumgartens 2010 - Nov 2018Atlanta, GeorgiaManage the following areas of the business:* Accounts Receivable* Account Payable* Credit and Collections* Commissions* Customer Returns -
New Home Sales CounselorHomecrafters Realty/Ryland Homes 2005 - 2009Determine buyer needs.Guide the customer through the home buying process through closing.Monitor and guide the buyer through the financing process.Display all floor plans features and values.Preserve buyer’s interest by effectively listening and negotiating with the customer.Communicate with corporate staff and financing.Develop and maintain a customer database.Consistently shop products of competitors operating in the same region.Proactively communicate with the customer throughout the entire homebuilding process.Demonstrate consistent and fair treatment of the customer by solving problems to extent empowered to do so.
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Various Customer Service Management Positions With Verizon WirelessVerizon Wireless 1996 - 2005Various Management Positions in Call Center consisting of:Customer Service Teams of 12 - 18 customer service representatives.Technical Support Teams of 15 - 38 customer technical support representatives.Call monitoring, coaching, mentoring, hiring, training and team meetings.National Accounts Teams of 12 - 15 national accounts representatives.7 National Accounts customer accounts with total line commitment of over 30,000 lines.
Thomas S. Education Details
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Business Administration
Frequently Asked Questions about Thomas S.
What company does Thomas S. work for?
Thomas S. works for Paran Homes Llc
What is Thomas S.'s role at the current company?
Thomas S.'s current role is Seeking part time employment..
What schools did Thomas S. attend?
Thomas S. attended Troy University.
Who are Thomas S.'s colleagues?
Thomas S.'s colleagues are Jami Mossholder, Aura Quirino, Raju Ghosh, Mildred B Smith, Patty Atkinson, Stan Dazet, Danny Geeslin.
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Thomas S
Vice President, Technology Planning & Strategy At Cls Group.New York City Metropolitan Area4gmail.com, cls-bank.com, cls-group.com, cls-group.com4 +121294XXXXX
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