Thomas S. Email & Phone Number

Determine buyer needs.Guide the customer through the home buying process through closing.Monitor and guide the buyer through the financing process.Display all floor plans features and values.Preserve buyer’s interest by effectively listening and negotiating with the customer.Develop and maintain a customer database.Proactively communicate with the customer throughout the entire homebuilding process.Demonstrate consistent and fair treatment of the customer by solving problems to extent empowered to do so.

Atlanta, Georgia

Manage the following areas of the business:* Accounts Receivable* Account Payable* Credit and Collections* Commissions* Customer Returns

Determine buyer needs.Guide the customer through the home buying process through closing.Monitor and guide the buyer through the financing process.Display all floor plans features and values.Preserve buyer’s interest by effectively listening and negotiating with the customer.Communicate with corporate staff and financing.Develop and maintain a customer database.Consistently shop products of competitors operating in the same region.Proactively communicate with the customer throughout the entire homebuilding process.Demonstrate consistent and fair treatment of the customer by solving problems to extent empowered to do so.

Various Management Positions in Call Center consisting of:Customer Service Teams of 12 - 18 customer service representatives.Technical Support Teams of 15 - 38 customer technical support representatives.Call monitoring, coaching, mentoring, hiring, training and team meetings.National Accounts Teams of 12 - 15 national accounts representatives.7 National Accounts customer accounts with total line commitment of over 30,000 lines.