A collections professional experienced in all aspects of collection processes, procedures and associated regulations. Extensive experience with sub-prime auto collection and skip tracing. Demonstrates excellent interpersonal, written and verbal communication abilities, along with proven leadership skills. Proven to be a creative and enthusiastic individual with the ability to negotiate, coach and counsel effectively. A proven team leader, with results oriented attitude with a hands on leadership style that has resulted in consistent efficiency within departmentsSupervising a team of 5 analysts to process and approve sub-prime auto loans from 13 states; including Alaska and Hawaii.Working with Market Area Managers (sales staff) and individual dealers to complete stipulations and get consumers approved. Coaching, evaluating and writing assessments for each team member/analystSupervising a team of 8 to 12 collectors specializing in locating debtors and their assets, communicating with attorney network to serve, perfect judgment and garnish assets. Includes phone work; use of the internet; email and computer system communications.Working on projects to even call flow between sites and creating a process to obtain good phone numbers through Lexis Nexis/Accurint,Served as a contact for our Dealer Partners for information regarding their accounts. Providing information, dealer reports, answering questions and reaching out to dealers for assistance when necessaryAnswering questions from internal and external sources regarding how the device works; Working reports to send signal to start and stop the warning and to enable the starter. Working to assist the customer when the device malfunctioned to get the customer back on the road and to reimburse their expense when warrantedResponsible for all military allotment accounts. Improving the process for setting up allotments and using innovating collection procedures while improving overall collections.