Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Determine charges for services requested, collect deposits or payments, or arrange for billing.Refer unresolved customer grievances to designated departments for further investigation.Review insurance policy terms to determine whether a particular loss is covered by insurance.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Achieved Top Honors within General Motors Training for 2010Member of Professional Service GuildGeneral Motors Mark of Excellence recipientJob position lost due to owner sold dealership. New owner closed dealership and absorbed operations into their existing establishment.

Now operating as Dave Smith Auto Star. Automotive Sales and Repair ServicesStarted as lot attendant, serviced used cars, rustproofed new cars, and worked my way up to current position.Provide excellent customer service and support. Manage a crew of technicians as well as assist in diagnostics and trouble-shooting utilizing my computer skills and logic.

Duties included managing inventory of rolled carpet and padding. Preparing and cutting carpet to order for installers and other store locations. Receiving rolled carpet and padding from major shippers and adding to inventory.Strong organizational skills, computer skills and fork lift operation,

Clothing and Textile ManufacturingReceived and inventoried clothing from overseas manufacturers. Prepared orders and shipped to various clothing chains throughout United States.