Thomas Smith Email & Phone Number

Coventry, United Kingdom

One of the main focuses of my current role is to drive the performance of my team to meet and exceed the set KPIs and SLAs in line with the department objectives. This has resulted in the department as a whole, being the top performing Client Service function within the business, for two years running. I put a lot of emphasis on coaching, supporting and.

Coventry, United Kingdom

I dealt with the customers directly on the phones and through emails, I also worked through and provided reports holding sensitive data aiding and assisting our clients further of any issues with their deliveries. Within this role I would ask and take on as much responsibility that I could handle to ensure all clients received a VIP customer service as.

Birmingham, United Kingdom

I was a focal point liability administrator. This means working as part of a team supporting a number of departments including liability, corporate claims solutions and special investigations unit. My day to day role involved setting up and allocating new claims and incidents that could escalate into a formal claim. I would then be responsible for.

All Over UK

I was responsible for signing off orders at the point of delivery, movement of equipment and materials and general Roofing and Cladding. This included laying roofs, fixing on front Cladding, Guttering, Fascia’s and Soffits. I felt very comfortable in this role working out on site again as my previous work experience had put me in good stead.