Thomas Smith Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Configure, prepare, and deploy devices in Intune software. Life Cycle ICMS (Install, Change, Move, Surplus). Assist in asset policies for new equipment received and documents. Helped with the creation standard imaging. Took weekly Inventory on all hardware equipment in IT Department. Managed tickets through their full-service lifecycle using the Quest Service desk system. Installed and performed minor repairs to hardware, software, or peripheral equipment. Collected, compiled and/or tracking of data and program information. Proficient in Microsoft Office 365 programs (Outlook, Excel, Word, PowerPoint, Access). Collaborated with others to resolve information technology issues. Decommission legacy hardware and software. Migrate and/or upgrade hardware and software. Updating Microsoft Active Directory and providing password resets. Delivered customer support services which includes installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Cloud Support for Office 365, One Drive for Business / Teams. Ensured tickets are updated and customers are kept fully informed of progress. Resolved complex tickets regarding MS Office. Worked effectively within a team environment, both taking direction from and supporting other colleagues. Administrator in Intune software.

Orlando, Florida, United States

Maintain, analyze, and fix computer systems, hardware, printers, and computer peripheralsAdminister support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Coordinate hardware repairs with the appropriate vendors. Develop records of daily data communication transactions, issues, and remedial actions taken or installation activities. Rectify computer problems, and suggest appropriate action/solutions. Provide computer desktop support in accordance with established policies and procedures. Decommission legacy hardware and software. Migrate and/or upgrade hardware and software

Fort Bragg, North Carolina

Training incoming personnel on computer programs. Collecting, compiling, and/or tracking of data and program information. Performed medical clerical, receptionist, file management, office automation, and general clerical skills. Managed front office. Trained, supervised, and evaluated staff, coached improvement management skills. Facilitated preparation and submission of employee payroll processing company. Installing and performed minor repairs to hardware, software, or peripheral equipment. Installation of hardware, operating systems, and software applications. Troubleshooting peripheral equipment, computers for issues. Knowledgeable on Automated systems such as Microsoft Office programs. Collaborated with others to resolve information technology issues. Experience with Linux, Windows, and iOS. Delivered customer support services which include installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Types routine correspondence, progress, reports, medical statements, memorandum, and statistical reports using various automation systems and programs. Assisted in the migration of desktop and laptops throughout the company. Managed front office, ordered supplies for all departments. Facilitated preparation and submission of employee payroll to the payroll processing company. Responsible for patient flow throughout the clinic. Responsible for compliance with HIPAA regulations. Trained incoming personnel on computer programs. Obtain the necessary information for the completion of the admission process. Processed admissions and dispositions.

Fort Bragg, Nc

Collecting, compiling, and/or tracking of data and program information. Trained, supervised, and evaluated staff, coached improvement management skills. Proven ability to establish effective rapport and communicate with all levels of superiors, colleagues, and clients. Reduced 90% overall network bandwidth and allowed mission-essential applications to be used during normal working hours at their maximum potential by configuring web filtering devices. Assisted with the analysis of network digital media including workstations, servers, routers, switches, firewalls, and intrusion detection systems to detect ongoing incidents and prevent future incidents by applying defense-in-depth mechanisms. Track program metrics, generate weekly reports, and prepare required system assessment materials. Trained 100+ personnel on Army automated system and customer service during manpower shortages Recorded time off requests and administered electronic timesheet tracking maintenance for onsite personnel, ensuring 100% accuracy.

Associate'S Degree, Network And System Administration/Administrator, Gpa 3.86

Information Technology