-Team Leadership: Lead a high-performing fulfillment team, consistently achieving and exceeding store metric goals while driving individual and team accountability.-Coaching & Development: Provide structured coaching and feedback to enhance team member performance, supporting career growth and fostering a culture of continuous improvement.-Cross-functional collaboration: Collaborate with other leaders to design customer-centric solutions to organizational challenges.-Operational… Show more -Team Leadership: Lead a high-performing fulfillment team, consistently achieving and exceeding store metric goals while driving individual and team accountability.-Coaching & Development: Provide structured coaching and feedback to enhance team member performance, supporting career growth and fostering a culture of continuous improvement.-Cross-functional collaboration: Collaborate with other leaders to design customer-centric solutions to organizational challenges.-Operational Oversight: Oversee critical store closing procedures on a rotating schedule, aligned with operational standards. Show less

-Operational Leadership: Acted as an interim Team Lead, ensuring seamless guest order fulfillment by overseeing all order processing stages, resulting in improved order accuracy and timeliness.-Performance Tracking: Tracked team performance metrics, analyzing data to implement strategies to exceed service goals.-Top District Performer: Recognized as a top district performer, reflecting excellence in customer service and teamwork.-Solution-Oriented Approach: Proactively identified… Show more -Operational Leadership: Acted as an interim Team Lead, ensuring seamless guest order fulfillment by overseeing all order processing stages, resulting in improved order accuracy and timeliness.-Performance Tracking: Tracked team performance metrics, analyzing data to implement strategies to exceed service goals.-Top District Performer: Recognized as a top district performer, reflecting excellence in customer service and teamwork.-Solution-Oriented Approach: Proactively identified and resolved challenges within fulfillment processes, ensuring efficiency. Show less

-Resident Relations: Partnered closely with property management and maintenance teams to address resident inquiries and concerns, ensuring efficient service and building security.-Professional Communication: Demonstrated superior communication skills in interactions with residents, guests, vendors, and delivery personnel, fostering positive and respectful relationships.-Trust & Agility: Built trust with residents by leveraging organizational agility and teamwork, contributing to a… Show more -Resident Relations: Partnered closely with property management and maintenance teams to address resident inquiries and concerns, ensuring efficient service and building security.-Professional Communication: Demonstrated superior communication skills in interactions with residents, guests, vendors, and delivery personnel, fostering positive and respectful relationships.-Trust & Agility: Built trust with residents by leveraging organizational agility and teamwork, contributing to a secure and well-managed community environment. Show less

-Executive member of the WSU-Vancouver student leadership.-Advocated for the student body in my role as a lobbyist. -Proposed and began development of student peer mentorship program.

-Stakeholder Engagement: Collaborated with a team of 12 lobbyists to represent 150,000 students, building key relationships with legislators and college leaders to advocate for student interests.-Strategic Communication: Maintained open lines of communication with legislative staff and administrators, conveying students’ priorities effectively and persuasively.-Policy Monitoring: Monitored and analyzed legislative activity, providing updates and recommendations to support informed… Show more -Stakeholder Engagement: Collaborated with a team of 12 lobbyists to represent 150,000 students, building key relationships with legislators and college leaders to advocate for student interests.-Strategic Communication: Maintained open lines of communication with legislative staff and administrators, conveying students’ priorities effectively and persuasively.-Policy Monitoring: Monitored and analyzed legislative activity, providing updates and recommendations to support informed decision-making within the student body. Show less

-Delivered unparalleled valet services to guests, ensuring prompt and courteous handling of luggage and vehicles upon arrival and departure.-Coordinated with other hotel staff to streamline guest experiences, including assisting with transportation arrangements, and providing information about local attractions or amenities. -Tracked guest satisfaction surveys to identify trends and create action plans for improving the guest experience

•Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests in person, over the phone, and via email.•Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries to residents in a timely manner.•Maintained a safe and secure environment by monitoring building access, conducting regular patrols, and addressing any security issues or emergencies as they arose.