Outreach to territory clients through 25+ inbound and outbound calls daily owning client concerns to increasing retention of individual client accounts by 27% through price negotiation, credits, and billing adjustments to maximize revenue retention. Manage client accounts in CSG, Salesforce, and billing systems to ensure proper documentation in CRM systems based on customer conversations and recommendations. Ask questions to identify opportunities to cross-sell to expand product portfolios of clients leveraging current marketing and sales campaigns to appropriately provide value to clients increasing average profit margins by 14%.

Promoted to supervisor to lead a team of 50 team members at a new retail fulfillment center LFT1. Developed and implemented a vendor scorecard to track vendor performance metrics such as defect count to mitigate risk and remove low performing vendors to increase Amazon’s profitability and quality delivery. Oversee the allocation of the workforce to ensure alignment of scheduling with business requirements, lead team meetings to align team on deliverables, and train new employees on workplace procedures and safety protocols. Streamlines workplace procedures by being the first point of contact for associates, providing on the job training as needed. Liaison between associates and senior leadership to deliver updates and collaborate with supervisors to create performance improvement strategies to align with new fulfillment region metrics, problem-solving any concerns. Lead communication with 100+ vendors and installers quarterly to negotiate contracts and promote compliance. Developed a process for handling damaged product processing, which increased customer satisfaction by 22%.

Managed accounts for 500+ clientele using Salesforce, ensuring financial adjustments and payments are processed timely to maintain customer satisfaction. Manage client relationships, ensuring a positive, profession attitude toward clients to leverage opportunities to identify new sales opportunities for the sales pipeline and handle escalations to ensure quick de-escalation. Partner with new clients to onboard clients onto new systems and tools, educating clients on tips and techniques on best practices on implementation to enhance the customer experience. Implement a sales strategy to cross-sell clients on additional products during calls to upgrade customers resulting in a 37% increase in customer upgrades

Lead store sales for 2 consecutive years to achieve Top 5 sales associates in the East Coast division. Built strong client relationships to deepen the discovery process to identify cross-selling opportunities used to deliver customer value and drive business results. Lead the risk management process for the store through inventory control by maintaining and organizing stock utilizing Microsoft Excel spreadsheets to generate detailed reporting enabling mitigation of excessive loss. Increased individual sales by 10% in Q1 and 23% in Q2 in first years which lead to my promotion of sales lead. Collect customer feedback surveys to assess customer needs to develop sales strategies that increased team sales by over 18% per quarter resulting in exceeding sales quotas for the region.