Css
CurrentAs a CSS, my role involves developing and maintaining customer relationships while delivering top-notch service through both inbound and outbound calls. I report to the CSL and manage incoming customer calls, ensuring that any unresolved issues are escalated to the appropriate departments. Additionally, I provide B2B and AR support as needed. I also take ownership of following up with customers regarding their requests and issues, and actively promote the use of self-service tools. Facilitating communication between Sales and Operations is another important aspect of my job. Lastly, I complete outbound phone calls and campaigns as assigned, along with any other tasks given by the CSL.
Mar 2024 - Present
