Thomas T. Email & Phone Number

United States

United States

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

• Pioneer the development of the Generative AI Platform in support of nCino's bleeding-edge business initiatives, enabling customers to make informed data-driven decisions and improve their experience.
• Champion the seamless integration of our banking advisor chatbot with the advanced Generative AI platform, resulting in a streamlined and enhanced user experience within our banking operating system, contributing to.

Wilmington, North Carolina, United States

• Lead a team of software engineers developing the product insights platform for capturing customer analytics: key performance indicators, usage metrics, and custom events.
• Spearheaded product insights campaign from zero to APIs deployed in multiple regions serving tens of thousands of requests in one year's time: expediting nCino's ability to make data-driven decisions to better serve.
• Built and deployed scalable REST APIs to multiple regions leveraging several tools: TypeScript, AWS CDK, AWS Lambda, Amazon API Gateway, Amazon DynamoDB, AWS Glue, etc.

San Francisco Bay Area

• Developed reusable GitHub actions in GO to assist on-going migration from Jenkins
• Managed Hashicorp Sentinel policies, the policy-as-code framework, to enforce secure fine-grained controls over Terraform deployments
• Contributed to an in-house GO application that streamlines Kubernetes deployments and AWS infrastructure
• Maintained Terraform Enterprise workspaces and modules

Wilmington, North Carolina, United States

• Designed and implemented an application that streamlined versioned deployments to customer production and sandbox environments
• Provided leadership as a subject matter expert on serverless architecture for internally consumed microservices
• Implemented a standardized library for commonly used infrastructure to adhere to best practices for SOC2 compliancy, security, and billing
• Successfully migrated legacy Cloudformation templates to standardized infrastructure as code using the AWS CDK and TypeScript

Wilmington, North Carolina

• Implemented and deploy scalable infrastructure using the Infrastructure-as-Code (IaC) AWS Cloud Development Kit (AWS CDK) in TypeScript
• Developed automated deployment pipelines using AWS CodePipeline, AWS CodeBuild, and Bash.
• Configured Docker images for container automation
• Developed serverless REST API microservices using Python, AWS Lambda, AWS DynamoDB, and AWS API Gateway to automate deployment processes & SalesForce API actions
• Assisted with designing and architecting internal processes on AWS and SalesForce.

Wilmington, North Carolina

• Facilitated the deployment process using tools such as CircleCI and AWS CloudFormation
• Developed REST API microservices using Python, AWS Lambda, AWS RDS, AWS DynamoDB, and AWS API Gateway to automate internal cloud procedures
• Developed Infrastructure as Code (IaC) templates for production applications
• Leveraged multiple AWS Platform services: API Gateway, Cloudformation, Cloudwatch, EC2, ECR, ECS, Lambda, Route 53, S3, VPC, StepFunctions, Redshift, DynamoDB, etc.
• Administered and managed users, roles, groups, policies, and api gateway authorizations

Wilmington, North Carolina

• Collaborated on a Natural Language Parser with the goal of converting speech to SQL queries
• Deployed applications using the Cloud-based Platform-as-a-Service (PaaS) Predix that leverages Cloud Foundry and Amazon Web Services (AWS) Platforms
• Leveraged and tested different logging management services to configure centralized log aggregation, long-term storage, and visual representations of data
• Implemented a Splunk Heavy Forwarder to utilize its HTTPS Event Collection capabilities
• Assisted with research, design, and analysis of IT automation software
• Contracted through Belcan Corporation

Wilmington, North Carolina

• Utilized customer service and technical knowledge to assist 17,000 clients via phone, email, and in-person to solve their computer and other technological issues
• Provided primary support for a variety of platforms including: Windows, Mac OS, and other mobile operating systems
• Assisted clients with a multitude of different services including: BlackBoard, Office365, UNCW Web Applications, Device Registration, Browser Configurations, Network Settings and many others