• Pioneer the development of the Generative AI Platform in support of nCino's bleeding-edge business initiatives, enabling customers to make informed data-driven decisions and improve their experience.• Champion the seamless integration of our banking advisor chatbot with the advanced Generative AI platform, resulting in a streamlined and enhanced user experience within our banking operating system, contributing to improved efficiency and customer satisfaction

• Lead a team of software engineers developing the product insights platform for capturing customer analytics: key performance indicators, usage metrics, and custom events.• Spearheaded product insights campaign from zero to APIs deployed in multiple regions serving tens of thousands of requests in one year's time: expediting nCino's ability to make data-driven decisions to better serve customers.• Built and deployed scalable REST APIs to multiple regions leveraging several tools: TypeScript, AWS CDK, AWS Lambda, Amazon API Gateway, Amazon DynamoDB, AWS Glue, etc.

• Developed reusable GitHub actions in GO to assist on-going migration from Jenkins• Managed Hashicorp Sentinel policies, the policy-as-code framework, to enforce secure fine-grained controls over Terraform deployments• Contributed to an in-house GO application that streamlines Kubernetes deployments and AWS infrastructure• Maintained Terraform Enterprise workspaces and modules

• Designed and implemented an application that streamlined versioned deployments to customer production and sandbox environments• Provided leadership as a subject matter expert on serverless architecture for internally consumed microservices• Implemented a standardized library for commonly used infrastructure to adhere to best practices for SOC2 compliancy, security, and billing• Successfully migrated legacy Cloudformation templates to standardized infrastructure as code using the AWS CDK and TypeScript

• Implemented and deploy scalable infrastructure using the Infrastructure-as-Code (IaC) AWS Cloud Development Kit (AWS CDK) in TypeScript• Developed automated deployment pipelines using AWS CodePipeline, AWS CodeBuild, and Bash.• Configured Docker images for container automation• Developed serverless REST API microservices using Python, AWS Lambda, AWS DynamoDB, and AWS API Gateway to automate deployment processes & SalesForce API actions• Assisted with designing and architecting internal processes on AWS and SalesForce.

• Facilitated the deployment process using tools such as CircleCI and AWS CloudFormation• Developed REST API microservices using Python, AWS Lambda, AWS RDS, AWS DynamoDB, and AWS API Gateway to automate internal cloud procedures• Developed Infrastructure as Code (IaC) templates for production applications• Leveraged multiple AWS Platform services: API Gateway, Cloudformation, Cloudwatch, EC2, ECR, ECS, Lambda, Route 53, S3, VPC, StepFunctions, Redshift, DynamoDB, etc.• Administered and managed users, roles, groups, policies, and api gateway authorizations

• Collaborated on a Natural Language Parser with the goal of converting speech to SQL queries• Deployed applications using the Cloud-based Platform-as-a-Service (PaaS) Predix that leverages Cloud Foundry and Amazon Web Services (AWS) Platforms• Leveraged and tested different logging management services to configure centralized log aggregation, long-term storage, and visual representations of data• Implemented a Splunk Heavy Forwarder to utilize its HTTPS Event Collection capabilities• Assisted with research, design, and analysis of IT automation software• Contracted through Belcan Corporation

• Utilized customer service and technical knowledge to assist 17,000 clients via phone, email, and in-person to solve their computer and other technological issues• Provided primary support for a variety of platforms including: Windows, Mac OS, and other mobile operating systems• Assisted clients with a multitude of different services including: BlackBoard, Office365, UNCW Web Applications, Device Registration, Browser Configurations, Network Settings and many others