Thomas Young Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

• Created user-friendly documentation that outlined step-by-step instructions for processing payments.• Processed and submitted customer payments accurately and efficiently.• Created weekly customer service representative coverage schedules.• Performed regular reconciliations of outstanding invoices.• Utilized problem-solving skills to troubleshoot complex billing issues quickly and e fectively.• Analyzed customer accounts to identify discrepancies in billing data.• Assisted with the development of new processes for more efficient billing operations.• Resolved customer inquiries regarding billing, charges, and payments.

Austin, Texas Area

• Monitored call queue to ensure monthly call goals were met.• Audited team member's task box.• Reviewed premium, surplus and trust rewards refunds weekly.• Patient Compensation Fund (PCF) specialist for all states requiring PCF.• Onboarding and training of new team members.• Process Review Committee – Implemented new processes and updated old process.• Processed invoice and overdue process reports daily.• Beta Tester - Tested upgrades to our finacial/billing system, client portal, and payment application.

• Reviews TMLT & TMIC invoices for accuracy, including past due amounts, client addresses, autodraft dates, and policy changes; processes and mail invoices • Monitors aging list, processes refunds, reviews notices of cancellation for all clients related toassigned underwriters • Provides customer service and support to clients including processing payments, setting up onlineaccounts, and being able to knowledgably respond to questions regarding insurance policies

• Provided administrative support to leadership to facilitate operations.• Implemented procedures to ensure accurate data entry into various databases.• Managed incoming calls from customers seeking assistance with services.• Assisted leadership with maintaining and coordinating calendars, travel, and company events.• Participated in planning and implementation of strategic initiatives to achieve business goals.• Maintained o ce database and ling system.• Used various software programs for e cient document creation or editing purposes.• Greeted visitors upon arrival and directed guests to appropriate facility locations.