Thomas Russell Email & Phone Number

Dallas, Tx, Us

Richardson, Tx

• Develop, document, and maintain technology roadmap for automation and tools.• Implementing internal dashboard system on a Linux web platform using SQL, JavaScript, and python.• Designing a customer portal to enable online service ordering as well as monitoring dashboard report metrics.• Replaced former pdf documentation system with flexible open source web-based solution which allows for more security and dynamic revision updates.• Drive strategic vision of overall infrastructure to support customer needs.

Richardson, Texas

• Improve the systems and processes employed by studying current practices and designing modifications.• Scripted reports using a Linux VM to pull from a database, create, and send an HTML/CSS formatted report to customers automatically based on desired timeframes.• Automated excel report components using VBA and SQL, thereby reducing creation time approximately 50%.• Designed and created a resource calculator to evaluate new business opportunities resulting in approximately $10 million in new deals.• Prepare executive dashboards by collecting, analyzing, and summarizing information and trends.• Serve as technical liaison between management and IT for projects.

Richardson, Texas

• Led project to redesign the interface of the ticketing system used by engineers to track customer issues.• Designed dashboard reports to improve operations which resulted in approximately $517K annual resource allocation savings.• Defined and created quality report standards for measuring operational performance.

Dallas, Texas

• Generated and edited customer reports• Modified website templates• Created stored database procedures.