✧ Direct members and guests through an incredibly challenging course, requiring the ability to clearly communicate the proper approach and strategy✧ Consistently utilize effective interpersonal skills to engage with members of all ages✧ Tailor guidance/strategy based on the golfer’s personality and capabilities ✧ Forged numerous relationships with golfers, earning consistent requests

✧ Delivered exceptional service in a fast paced, high stress environment that resulted in satisfied customers ✧ Developed important relationships with the management team and back-of-house staff that was critical to increasing table-turns and restaurant revenues✧ Effectively negotiated and resolved numerous customer concerns/issues✧ Generated over $35,000 in revenue while consistently averaging over a 23% tip percentage

✧ Collected confidential information imperative to the completion of the Census✧ Adapted to different language barriers present with certain clients✧ Maintained effective communication with management from a remote environment✧ Exceeded expected quotas provided by the Bureau

✧ Communicated with the kitchen and the customer, serving as a mediator between the two✧ Developed customer service skills dealing with a variety of clients✧ Analyzed client’s complaints and adjusted as needed