Thomas Bouchet Email & Phone Number

Montreal, Quebec, Canada

• Manage partnerships with Canadian publishers (media) to source content that drives marketplace differentiation.
• Develop and maintain scalable processes and tools for content partnership management.
• Contribute to the overall content acquisition strategy in collaboration with stakeholders.

Montreal, Quebec, Canada

• Managed digital syndication accounts for CBC, SRC, GEM, and Tou.tv brands to increase market penetration.
• Oversaw project and account management for new and existing media monitoring partners.
• Collaborated with cross-functional teams to optimize visibility and maximize revenue growth.

Montréal, Québec, Canada

• Onboarded new service providers at B2BQuotes, optimizing their profiles and providing support to enhance their experience.
• Developed and maintained relationships with service providers, identifying opportunities to add value and improve their business outcomes.

Montreal, Quebec, Canada

• Managed revenue optimization with hotel partners in Quebec, Ontario, and Atlantics markets.
• Secured additional lodging rates and availability during high demand periods.
• Supported Expedia's business development efforts through onboarding new hotel partners.

Montreal, Quebec, Canada

• Managed relationships with Expedia's global hotel chain partners to ensure transparency and accuracy.
• Conducted audits of complex information and executed processes to monitor and improve data maintenance.
• Provided feedback to the global team to optimize automation and enhance data integrity.

Montreal, Canada Area

• Managed partner relations by providing accurate responses and support in inventory management and data entry.
• Resolved partner inquiries and issues through proactive communication and problem-solving.
• Collaborated with internal teams to address critical hotel partner issues and ensure seamless operations.

Montreal, Canada Area

• Managed client relationships to drive revenue and customer satisfaction for new hotel accounts.
• Proactively met customer expectations and internal development targets as the voice of the company.

Montreal, Canada Area

• Managed supplier connectivity support and data troubleshooting for successful product deployment on LR interface.
• Coordinated and implemented the launch of instant-booking feature, ensuring seamless user experience.
• Provided revenue management support to suppliers and internal teams, ensuring accuracy in partner listings.

Montreal, Canada

• Created and optimized hotel profiles on Booking.com to maximize revenue through enhanced content and presentation.
• Trained hotel partners on system usage and provided guidance on increasing conversion rates and revenue.
• Monitored market rates to ensure competitiveness and drive bookings for hotels on the platform.

Amsterdam, Netherlands

• Monitored competition through online search engines to ensure rate parity with hotel partners.
• Provided quality proofing of parity checks and reports to account managers.
• Collaborated with account managers to address non-favorable issues and improve rate parity.

Amsterdam, Netherlands

• Managed incoming calls from current and prospective customers at Booking.com in Amsterdam, Netherlands.
• Acted as the main liaison between guests and partner hotels to ensure exceptional service delivery.
• Handled complaint management to address guest and hotel dissatisfaction promptly and effectively.

Amsterdam Area, Netherlands

• Approached prospective corporate clients and travel professionals to increase sales and customer satisfaction.
• Handled reservations for customers at IHG's 4,200 hotels worldwide, emphasizing quality service.
• Managed incoming calls and bookings from corporate clients and tour operators to maximize revenue.

Sydney, Australia

• Managed daily operations of a popular Singapore-Malaysian restaurant in Sydney, overseeing a staff of 12.
• Monitored cash flow to meet profit targets and developed marketing strategies to expand customer base.
• Handled payroll, staffing schedules, supplier relations, and ensured compliance with health regulations.

Amsterdam Area, Netherlands

• Managed KLM and Northwest Airlines reservations for multiple markets, handling customer complaints and rebookings to ensure service efficiency and quality.
• Acted as the Skyteam help desk contact person, collaborating with travel agents and alliance members to enhance customer satisfaction and network reliability.
• Provided information to assist travel agents and tour operators in increasing network efficiency and reliability.