Thomas Bouchet Email & Phone Number

Montreal, Quebec, Canada

• Manage partnerships with Canadian publishers (media) to source content that drives marketplace differentiation.• Develop and maintain scalable processes and tools for content partnership management.• Contribute to the overall content acquisition strategy in collaboration with stakeholders.

Montreal, Quebec, Canada

• Managed digital syndication accounts for CBC, SRC, GEM, and Tou.tv brands to increase market penetration.• Oversaw project and account management for new and existing media monitoring partners.• Collaborated with cross-functional teams to optimize visibility and maximize revenue growth.

Montréal, Québec, Canada

• Onboarded new service providers at B2BQuotes, optimizing their profiles and providing support to enhance their experience.• Developed and maintained relationships with service providers, identifying opportunities to add value and improve their business outcomes.

Montreal, Quebec, Canada

• Managed revenue optimization with hotel partners in Quebec, Ontario, and Atlantics markets.• Secured additional lodging rates and availability during high demand periods.• Supported Expedia's business development efforts through onboarding new hotel partners.

Montreal, Quebec, Canada

• Managed relationships with Expedia's global hotel chain partners to ensure transparency and accuracy.• Conducted audits of complex information and executed processes to monitor and improve data maintenance.• Provided feedback to the global team to optimize automation and enhance data integrity.

Montreal, Canada Area

• Managed partner relations by providing accurate responses and support in inventory management and data entry.• Resolved partner inquiries and issues through proactive communication and problem-solving.• Collaborated with internal teams to address critical hotel partner issues and ensure seamless operations.

Montreal, Canada Area

• Managed client relationships to drive revenue and customer satisfaction for new hotel accounts.• Proactively met customer expectations and internal development targets as the voice of the company.

Montreal, Canada Area

• Managed supplier connectivity support and data troubleshooting for successful product deployment on LR interface.• Coordinated and implemented the launch of instant-booking feature, ensuring seamless user experience.• Provided revenue management support to suppliers and internal teams, ensuring accuracy in partner listings.

Montreal, Canada

• Created and optimized hotel profiles on Booking.com to maximize revenue through enhanced content and presentation.• Trained hotel partners on system usage and provided guidance on increasing conversion rates and revenue.• Monitored market rates to ensure competitiveness and drive bookings for hotels on the platform.

Amsterdam, Netherlands

• Monitored competition through online search engines to ensure rate parity with hotel partners.• Provided quality proofing of parity checks and reports to account managers.• Collaborated with account managers to address non-favorable issues and improve rate parity.

Amsterdam, Netherlands

• Managed incoming calls from current and prospective customers at Booking.com in Amsterdam, Netherlands.• Acted as the main liaison between guests and partner hotels to ensure exceptional service delivery.• Handled complaint management to address guest and hotel dissatisfaction promptly and effectively.

Amsterdam Area, Netherlands

• Approached prospective corporate clients and travel professionals to increase sales and customer satisfaction.• Handled reservations for customers at IHG's 4,200 hotels worldwide, emphasizing quality service.• Managed incoming calls and bookings from corporate clients and tour operators to maximize revenue.

Sydney, Australia

• Managed daily operations of a popular Singapore-Malaysian restaurant in Sydney, overseeing a staff of 12.• Monitored cash flow to meet profit targets and developed marketing strategies to expand customer base.• Handled payroll, staffing schedules, supplier relations, and ensured compliance with health regulations.

Amsterdam Area, Netherlands

• Managed KLM and Northwest Airlines reservations for multiple markets, handling customer complaints and rebookings to ensure service efficiency and quality.• Acted as the Skyteam help desk contact person, collaborating with travel agents and alliance members to enhance customer satisfaction and network reliability.• Provided information to assist travel agents and tour operators in increasing network efficiency and reliability.