Thomas S. Email & Phone Number

Boston, Ma, Us

Greater Boston

Woonsocket, Ri

-Manage the implementation of iVantage’s benchmarking analytical solutions to identify cost, revenue and quality improvements for hospital and physician practice organizations-Coordinate weekly client project meetings and present high-level strategy presentations to C-level executives and directors with actionable insights to maximize operational and clinical efficiency-Act as the primary contact for clients during data collection, auditing, user on-boarding, and action plan strategies-Foster positive client relationships by working closely with external stakeholders and consultants to ensure timeliness with strategic planning, client on-boarding, ad-hoc reports, and high-quality customer support-Partner with Chartis consultants during engagements to provide iVantage product training and expertise -Supervise analysts during data ingress, modeling, auditing, and analyses to ensure accuracy and timeliness-Lead a scrum team to define data-driven solutions with Tableau, PowerBI and Powerpivot to assess client engagement, identify best practices/at-risk clients, and mitigate bottlenecks -Design automated Tableau and Power BI dashboards with client performance and utilization metrics from blended data sets (GL, Payroll, Claims etc.) to provide actionable insights for leaders and client managers-Mentor and train staff with data exploration, analysis, visualization via SQL, Tableau, PowerBI, and Excel-Assist sales leaders during product demonstrations and support marketing with case studies-Collaborate with product development, engineering, and UX designers to report defects, troubleshoot bugs, test enhancements, and document process requirements-Analyze hospital claims data, and payor contracts to create projected payment models to assist hospitals with revenue optimization opportunities, and contract negotiations

-Provided front- and back-end support for multiple healthcare organizations utilizing iVantage's cost and revenue benchmarking analytical solutions-Scrubbed GL, Payroll and volume data using advanced excel functions (i.e. pivot tables, vlookups) to ensure data accuracy-Worked closely with managers and client stakeholders to validate and generate reports in a timely manner-Analyzed, stored, and queried healthcare revenue, patient demographic and claims data via Microsoft Access-Trained and provided real-time support to clients in a timely manner via Livechat and Freshdesk applications

- Replay & Camera Operator for Boston College live events (ex. Football, Basketball, Hockey)

-Facilitated implementation, webinar and onsite training, and support of the Business and Clinical Analytics, Electronic Health Records and Consumer Health Patient Portal products-Engaged C-level users to ensure Microstrategy dashboards are tailored to specific needs-Trained users on software and content to facilitate understanding of key performance indicators-Collaborated with business intelligence programmers to troubleshoot bugs, and data integrity issues by testing intelligent cube and ETL processes-Researched industry benchmarks, as well as CMS and ARRA Meaningful Use measures-Developed product documentation to improve customer support and education-Authored knowledge base articles and best practice manuals to improve usability-Scripted and produced video training tutorials using Adobe Captivate to assist with client training and in-house on-boarding-Worked as a cross-functional team with in-house programmers and developers to resolve issues and identify product enhancements

Worcester, Ma

- Assisted with game day production (e.g., replay, robotic camera, graphics and highlights)- Directed and managed camera operators intermittently- Filmed and edited promotional videos for events such as the AHL 2009 All Star game held at the DCU center in Worcester, MA

- Supported software and hardware issues for the Assumption College faculty and student community- Answered phone calls and processed requests using HelpDesk software (HEAT)

- Facilitated daily support of media software and equipment for Assumption faculty and students - Assisted with weekly supervisory decisions and attended administrative meetings - Edited the Assumption College promotion video under the supervision of public relations and recruitment

Master Of Business Administration (M.B.A.), Economics, Finance, Accounting & International Business

Activities and Societies: "MBA" in Italy Program: May-June 2012 -Design an export marketing strategy to introduce Cason Technologies S.pS..

Bachelor Of Arts (B.A.), Major: Economics Minor: Psychology

Activities and Societies: Omicron Delta Kappa Leadership Honor Society (member), Orientation Leader Summer 2009, Assumption College.