Thomas Capaldi Email & Phone Number

England, United Kingdom

Technical product management of Microsoft and other third-party cloud-based services, to drive value, increase productivity, and reduce technical barriers to help people communicate, collaborate, and effectively adopt and leverage new tech and business processes.

Supporting the IT Manager with Microsoft 365 tenant administration, PowerShell scripting, license management, platform management and security, Teams, SharePoint, Azure and other services.Owner of website hosting infrastructure and organisational domain and DNS records.

Leading the design on projects for multiple large public and private sector organisations (including UK Government), that spanned a wide range of deliverable types, including physical and printed assets, exhibition materials, digital signage, training materials, etc. Successfully delivered video productions including explainer videos, how-to videos and instructional training, composition of footage/b-roll and talking heads, alongside video animations and motion graphics used for instructional training, storytelling and marketing. Also responsible for onboarding and overseeing a roster of contractors and freelance designers.

Leading a team of 2nd and 3rd line engineers, focusing on delivery of IT End User Services to 1,000+ staff across EMEA offices and remote/home workers. Responsible for dealing with escalated and cross-team technical issues, creating new processes and procedures, providing training to team members across EMEA, US and APA regions. Responsible for development of our Windows desktop OS system images, working closely with vendors and responsible for most of the hardware purchasing for all EMEA locations.

Senior team member working within a geographically dispersed team, providing hardware and software implementation and support to 1000+ users across EMEA in a primarily Windows desktop OS environment (Windows 7, Windows 10). Working within the team to ensure that issues are resolved in a professional, efficient and timely manner. Creation and documentation of new processes and procedures, handling escalations from the Service Desk and working with other teams on projects that span EMEA, US and APA regions.

London, United Kingdom

2nd/3rd Line (client facing) Service Desk Support Engineer providing Windows server installation and management services, alongside end-user Windows OS and application support to our client base located primarily in the City of London.Responsibilities include Windows Server installation and administration, Active Directory/Exchange/Group Policy management, end user support (both remote and onsite), managing tape and online backups, antivirus and application management as well as overseeing networks, router/firewall setups and VPN connections. Working with vendors/suppliers on hardware and software quotes and purchasing. Dealing with third-party providers for in-warranty hardware, applications and infrastructure. Additional responsibilities include project planning for new equipment, office moves and infrastructure/OS upgrades, etc. from initial scoping and pricing through to purchasing, implementation and ongoing management.

London, United Kingdom

Subsequently – as training requirements changed from classroom-based to online – responsible for creation of client facing E-Learning, design, development and authoring, hosting, LMS implementation and management. This comprised the full project cycle, from initial client meeting and pitch, through scripting and planning, content design, development, and deployment as well as ongoing support and updates. This included creation and production of video and audio content.

London, United Kingdom

Working alone in the only onsite IT role to implement, manage and support the staff and training network of 100+ computers (Windows XP, Vista, 7) and servers (Windows Server 2000, 2003) running AD, Exchange, DNS, DHCP and the SQL/IIS training course booking-system. Responsible for all maintenance, technical support and daily software re-configuration of machines via Symantec Ghost for technical courses running on site, with a heavy emphasis on Microsoft and AutoCAD product suites. Responsible for creating complex reports for the Operations, Sales and Management teams using data from our SQL based training booking system. Creation of Microsoft ODBC connections embedded in Excel and Crystal Reports. Working with complex table and link relationships to create easy to use, well presented reports. Working with the Operations team to purchase and co-ordinate training to fulfil a broad range of requirements, primarily technical training (Microsoft, Oracle, Cisco), soft skills (PRINCE2, ITIL), and Health & Safety (Fire Marshall, First Aid in the Workplace, Working at Height, Forklift training, etc.).