Thomas Capaldi Email & Phone Number

Technical product management of Microsoft and other third-party cloud-based services, to drive value, increase productivity, and reduce technical barriers to help people communicate, collaborate, and effectively adopt and leverage new tech and business processes.

Supporting the IT Manager with Microsoft 365 tenant administration, PowerShell scripting, license management, platform management and security, Teams, SharePoint, Azure and other services.Owner of website hosting infrastructure and organisational domain and DNS records.

Leading the design on projects for multiple large public and private sector organisations (including UK Government), that spanned a wide range of deliverable types, including physical and printed assets, exhibition materials, digital signage, training materials, etc. Successfully delivered video productions including explainer videos, how-to videos and.

Leading a team of 2nd and 3rd line engineers, focusing on delivery of IT End User Services to 1,000+ staff across EMEA offices and remote/home workers. Responsible for dealing with escalated and cross-team technical issues, creating new processes and procedures, providing training to team members across EMEA, US and APA regions. Responsible for development.

Senior team member working within a geographically dispersed team, providing hardware and software implementation and support to 1000+ users across EMEA in a primarily Windows desktop OS environment (Windows 7, Windows 10). Working within the team to ensure that issues are resolved in a professional, efficient and timely manner. Creation and documentation.

London, United Kingdom

2nd/3rd Line (client facing) Service Desk Support Engineer providing Windows server installation and management services, alongside end-user Windows OS and application support to our client base located primarily in the City of London.Responsibilities include Windows Server installation and administration, Active Directory/Exchange/Group Policy management.

London, United Kingdom

Subsequently – as training requirements changed from classroom-based to online – responsible for creation of client facing E-Learning, design, development and authoring, hosting, LMS implementation and management. This comprised the full project cycle, from initial client meeting and pitch, through scripting and planning, content design, development, and.

London, United Kingdom

Working alone in the only onsite IT role to implement, manage and support the staff and training network of 100+ computers (Windows XP, Vista, 7) and servers (Windows Server 2000, 2003) running AD, Exchange, DNS, DHCP and the SQL/IIS training course booking-system. Responsible for all maintenance, technical support and daily software re-configuration of.