Thomas Child Email & Phone Number

Santa Clara, Ca

♦ Provide technical support for EMC NetWorker, and NetWorker VMware Backup Appliance (VBA), and Virtual Proxy (vProxy) products♦ Provide world-class customer support through communication mediums including our Service Center ticketing system, online chat, email, phone, and WebEx remote sessions♦ Take ownership of customer service requests and see the issue through to resolution♦ Research, diagnose, troubleshoot problems, and identify solutions to resolve customer issues♦ Follow standard procedures for proper escalation of complex issues to the appropriate teams♦ Provide prompt and accurate feedback to customers♦ Ensure proper recording and closure of all service requests♦ Prepare accurate and timely reports♦ Document new issues in the form of technical knowledge-base articles

Antioch, Ca

♦ Ensure all systems function properly, reduce downtime, and increase productivity for 2 sites♦ Maintain inventory of computer hardware and software, including all specifications and licensing♦ Maintain audit logs of tape backups and site visitors for audits such as PCI and SSAE 16♦ Diagnose, troubleshoot, and resolve hardware, software, or other network problems, replacing defective components when necessary♦ Tape backups and disaster recovery operations, including changing daily tapes and maintaining an inventory log♦ Maintain hardware in company data center on-site♦ Maintain inventory of printers, toner, and paper to ensure efficient operation♦ Work remotely with servers and workstations♦ On call 24/7/365 in case of emergency

Concord, Ca

♦ Ensure customer satisfaction and increase sales every day♦ Direct and supervise employees engaged in inventory, sales, or in scheduling service for customers♦ Monitor sales activities to ensure customers receive satisfactory service and quality products♦ Recommend, select, and help locate merchandise based on customer needs and desires♦ Maintain knowledge of current sales and promotions, as well as policies regarding payment, exchanges, and security practices

Associate'S Degree, Computer Science, 3.70

I studied IT under the Network Systems Administration program. I learned from the ground up about computer and networking technology.

High School, General Education, 3.4

Activities and Societies: Football, Track & Field, Basketball