My most important role here at the Help Desk is to be the face of Puma IT to the hundreds of users we support across the country. I work to resolve customer issues as quickly as possible and to provide the highest level of customer satisfaction to the end user community. Specifically I have worked on:Providing first level support to the user communityCreating new user accounts in Active DirectoryUtilize Imaging software to build new user PC'sExperience setting up and troubleshooting Windows 7Setting up users with printers and troubleshooting printer errorsI have helped Puma transition into a multi-tier help deskCarefully tracked all work completed and time spent on user concerns in our Ticketing SystemWorked as part of a team, reaching out for help and escalating tickets when necessary

Set-up new workstation PCsAssisted in the Administration of company network defensesTroubleshoot and fix hardware and software issuesResearched new IT technologies and Systems

I work for software clients to disposition their marketing data and drive forecast out of their marketing investments. The goal is to keep the sales executives doing what they do best, closing business. I do all of the back end work in terms of cold calling, establishing relationships, passing over "A" leads and nurturing accounts so that they will think of my client when it becomes time to look at a solution.