Tom Delaney Email & Phone Number

Lake Hopatcong, New Jersey, United States

Andover, New Jersey, United States

Maître D:•Greet and manage guest arrival, ensuring a warm and welcoming environment.•Oversee food/beverage stations to optimize flow and guest experience, coordinating with kitchen and waitstaff.•Manage parties and accommodate special requests or VIP guests.•Address guest concerns and ensure the highest level of customer satisfaction throughout service.•Train and supervise front-of-house staff to maintain excellent service standards. •Reviewed expected guest volume, special events, or promotions for the evening•Assigned specific roles and responsibilities to staff members•Discussed any menu changes, new items, or signature cocktails•Emphasized teamwork, steady workflow, and maintaining excellent customer service•Addressed potential challenges during peak hours and how to handle them•Set clear expectations to ensure a smooth and efficient service throughout the nightBar Manager:•Oversee the daily operations of the bar, ensuring cleanliness, organization, and adherence to health standards.•Manage inventory, stock rotation to ensure the bar is fully stocked with necessary supplies.•Train bartenders in proper techniques and customer service to maintain a high-quality experience.•Handle cash flow, reconcile registers, and ensure accurate reporting of sales and gratuities

Meadowlands

•Provided exceptional customer service in a fast-paced sports bar environment•Prepared and served a variety of cocktails, draft beers, and other beverages•Maintained a clean, organized, and fully stocked bar throughout shifts•Engaged with guests to recommend drinks, upsell premium products, and enhance the guest experience•Handled cash and credit card transactions accurately and efficiently•Ensured compliance with safety and alcohol service regulations•Collaborated with the team to maintain smooth service during major sporting events and high-volume periods

Sparta, New Jersey, United States

•Led daily operations of a high-volume bar, overseeing a team of bartenders.•Created specialty cocktails and managed rotating craft beer selections.•Maintained a strong focus on customer service, ensuring an engaging and memorable experience.•Trained new bartenders and ensured adherence to company standards and health regulations.•Managed inventory and placed orders for bar supplies, optimizing stock levels and minimizing waste.

Minneapolis, Minnesota, United States

•Oversaw daily operations of a high-volume restaurant and lounge.•Created and served specialty cocktails and had knowledge of craft beers.•Delivered exceptional customer service and supported event planning efforts.