Tom Faust Email & Phone Number

Greater Milwaukee Area

• I’ve been the Client Services Manager II at FIS 6 years. Worldpay recently become an independent company. Learn more here: https://bit.ly/newworldpay
• Develops strong working relationships with assigned clients and Worldpay resources.
• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.
• Manages and communicates expectations internally and externally.
• Manages the service component of the client relationship.
• Conducts service value reviews.

Menomonee Falls, WI

• Account manager for assigned clients and act as a liaison between internal and external clients
• Create and implement new client procedures and oversee accurate processing of freight bills for assigned clients
• Grow the business by offering additional services to the client.
• Responsible for implementing new clients into the freight payment system
• Project management - indirect oversight of staff within multiple departments to ensure quality and timeliness of the project. I am also responsible for implementing new clients directly assigned to them into the.

Greater Milwaukee Area

• Providing a full complement of solutions and technology offerings which encompass, hosted and premise based VoIP solutions, managed services and web security.
• Identifying opportunities to leverage TDS’ full complement of solutions and technology offerings which encompass, hosted and premise based VoIP solutions, managed services and web security.
• Analyzing customer needs and requirements to provide optimal solution
• Coordination and project management of installation of new service.
• Account Management

Madison, Wisconsin Area

• Responsible for selling primary and ancillary communications solutions to small and medium sized businesses.
• Extensive knowledge of coax delivered Internet, video and voice. Ancillary services including custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, toll free.
• Lead generation, Business Development and Marketing.
• Analyzing customer needs and requirements to provide optimal solution
• Coordination and project management of installation of new service.
• Account Management

• Business Development of Information Technology (IT) Projects, Service, and Support.
• Account Management of new and existing clients.
• Product and solution specialist.
• Expert in Cloud services.
• Work with clients to determine whether in-house or managed services are the optimal solutions.
• Project management of implementations

• Business Development of safety products, including Personal Protective Equipment, First Aid and Compliance services.
• Account Management
• Assist customers in proper product selection for regulatory requirements.
• Provide guidance in OSHA requirements and insurance compliance.
• Cross selling new products into existing accounts, developing and maintaining relationships with key decision-makers..

• Business Development of Enterprise Application, Management, and SaaS solutions to a protected territory.
• Possess a depth of Enterprise Software and value based sales experience and can comfortably discuss business and technology issues C-level executives, high-level IT and business managers within the marketplace.
• Product and solution management and specialist.
• Account Management
• Prospecting, finding, developing and closing opportunities through the entire Sales Cycle.
• Cross selling new products into existing accounts, developing and maintaining relationships with key decision-makers.

• Functioned as restaurant’s Manager on Duty in regards to staffing and service concerns.
• Assisted in all facets of customer relations with existing and potential customers through restaurant and sales positions; provided superior service and effective issue-resolution.
• Training and management of new and existing staff.
• Primary customer interaction and service.
• Provided leadership and guidance to enhance professional growth, improve effectiveness and develop skills of staff members; exercised managerial control over training and quotas.

• Directed product and service promotions; managed the development of written publications.
• Assisted in upkeep and design of corporate website.
• Coordinated communication between corporate, media, and advertising agency.
• Reviewed required community support and corporate donations to social organizations and assisted in federal auditing procedures.
• Coordinated promotional events including open houses as well as grand openings for 13 new bank branches; orchestrated golf and tailgate events for over 200 lenders and realtors.
• Supervised the planning and implementation of an annual opening day sponsorship for a children’s zoo including volunteer coordination, entertainment and promotional giveaways.

• Managed regional sales for metal storage building manufacturer resulting in an average of approximately $40,000 per sale. With total annual sales for my territory over $1,500,000.
• Represented manufacturer at national tradeshows by providing sales assistance, marketing support and product knowledge; chaired industry-related round table discussions.

Mba, Business Administration And Management, General

Bba, Marketing