Tom Faust Email & Phone Number

Greater Milwaukee Area

I’ve been the Client Services Manager II at FIS 6 years. Worldpay recently become an independent company. Learn more here: https://bit.ly/newworldpay• Develops strong working relationships with assigned clients and Worldpay resources.• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.• Manages and communicates expectations internally and externally.• Manages the service component of the client relationship.• Conducts service value reviews.• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools.• Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client’s queue and to discuss available service offerings.• Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

Menomonee Falls, Wi

• Account manager for assigned clients and act as a liaison between internal and external clients• Create and implement new client procedures and oversee accurate processing of freight bills for assigned clients• Grow the business by offering additional services to the client. • Responsible for implementing new clients into the freight payment system• Project management - indirect oversight of staff within multiple departments to ensure quality and timeliness of the project. I am also responsible for implementing new clients directly assigned to them into the freight payment system which includes the management of the account and indirect oversight of staff within multiple departments to ensure quality and timeliness of the project.

Greater Milwaukee Area

• Providing a full complement of solutions and technology offerings which encompass, hosted and premise based VoIP solutions, managed services and web security. • Identifying opportunities to leverage TDS’ full complement of solutions and technology offerings which encompass, hosted and premise based VoIP solutions, managed services and web security. • Analyzing customer needs and requirements to provide optimal solution• Coordination and project management of installation of new service.• Account Management

Madison, Wisconsin Area

• Responsible for selling primary and ancillary communications solutions to small and medium sized businesses.• Extensive knowledge of coax delivered Internet, video and voice. Ancillary services including custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, toll free, additional email addresses, static IPs and more. • Lead generation, Business Development and Marketing.• Analyzing customer needs and requirements to provide optimal solution• Coordination and project management of installation of new service.• Account Management• Use of Salesforce.com as CRM.

• Business Development of Information Technology (IT) Projects, Service, and Support.• Account Management of new and existing clients.• Product and solution specialist.• Expert in Cloud services.• Work with clients to determine whether in-house or managed services are the optimal solutions.• Project management of implementations• Working with IT engineers to evaluate existing environments, make recommendations, and develop client roadmaps.• Develop knowledge of cutting edge technologies, such as VMware, Cisco, Storage and Microsoft applications

• Business Development of safety products, including Personal Protective Equipment, First Aid and Compliance services.• Account Management• Assist customers in proper product selection for regulatory requirements.• Provide guidance in OSHA requirements and insurance compliance.• Cross selling new products into existing accounts, developing and maintaining relationships with key decision-makers..

• Business Development of Enterprise Application, Management, and SaaS solutions to a protected territory.• Possess a depth of Enterprise Software and value based sales experience and can comfortably discuss business and technology issues C-level executives, high-level IT and business managers within the marketplace.• Product and solution management and specialist.• Account Management• Prospecting, finding, developing and closing opportunities through the entire Sales Cycle.• Cross selling new products into existing accounts, developing and maintaining relationships with key decision-makers.• Creating and implementing marketing and account strategy. • Work with customer to recognize business problems and driving / influencing resources to address opportunities • Marketing into new industries and new locations• Project management including coordinating and communicating with various internal resources in Pre-sales, contracts and Post-Sales.• Account Management of existing and new clients• Experience with Salesforce.com CRM

• Functioned as restaurant’s Manager on Duty in regards to staffing and service concerns. • Assisted in all facets of customer relations with existing and potential customers through restaurant and sales positions; provided superior service and effective issue-resolution. • Training and management of new and existing staff.• Primary customer interaction and service.• Provided leadership and guidance to enhance professional growth, improve effectiveness and develop skills of staff members; exercised managerial control over training and quotas.

• Directed product and service promotions; managed the development of written publications. • Assisted in upkeep and design of corporate website.• Coordinated communication between corporate, media, and advertising agency.• Reviewed required community support and corporate donations to social organizations and assisted in federal auditing procedures.• Coordinated promotional events including open houses as well as grand openings for 13 new bank branches; orchestrated golf and tailgate events for over 200 lenders and realtors. • Supervised the planning and implementation of an annual opening day sponsorship for a children’s zoo including volunteer coordination, entertainment and promotional giveaways. • Supervision of Marketing Intern.• Designed informative Y2K safety packets regarding consumer banking and utility provisions. • Supervision of quarterly company newsletter.• Development of internal and External communications.

• Managed regional sales for metal storage building manufacturer resulting in an average of approximately $40,000 per sale. With total annual sales for my territory over $1,500,000.• Represented manufacturer at national tradeshows by providing sales assistance, marketing support and product knowledge; chaired industry-related round table discussions.

Mba, Business Administration And Management, General

Bba, Marketing