Provide continuous process improvement for key Delivery Success processes, including managing and identifying improvement plans to improve KPIs. Also work closely with each of the Delivery Success teams: Training, Operational Readiness, Support and Solutions to create repeatable processes and align across teams.

Responsible for delivery of testing for all ongoing projects in Customer Link Portfolio. Lead test governance activities as well as oversee vendor teams/resources.

Advantex (Loyalty and Credit Card) and Optimus Maximus projects

Manage monthly Releases of mainframe Billing System for LD Voice, Data and Toll free. Interfaces with Order and Network Integration Management systems, Websphere, Invoice Content/Formatter applications, Product Catalogue, Scheduler, Business Revenue Reporting and Intelligence Warehousing applicationsCreate the monthly Release Strategy encompassing all scheduled projects with detailed plans. Manage the execution of activities in parallel Release regions for both SIT and QAT testing… Show more Manage monthly Releases of mainframe Billing System for LD Voice, Data and Toll free. Interfaces with Order and Network Integration Management systems, Websphere, Invoice Content/Formatter applications, Product Catalogue, Scheduler, Business Revenue Reporting and Intelligence Warehousing applicationsCreate the monthly Release Strategy encompassing all scheduled projects with detailed plans. Manage the execution of activities in parallel Release regions for both SIT and QAT testing Identify issues/risks for the overall Release and manage resolution with IT and Business stakeholders Show less

Worked with Program Directors, PMO and Director of BA/QA on common strategies and initiatives to ensure seamless alignment to achieve overall business improvement in Supply Chain, Point of Sale, Data Warehousing, CRM and Pharmacy Portfolios.Developed and executed continuous improvements, enhanced software testing processes, practices and capabilities to support enterprise projects and application enhancement releases.Led a team of 50+ to ensure consistent application of Quality… Show more Worked with Program Directors, PMO and Director of BA/QA on common strategies and initiatives to ensure seamless alignment to achieve overall business improvement in Supply Chain, Point of Sale, Data Warehousing, CRM and Pharmacy Portfolios.Developed and executed continuous improvements, enhanced software testing processes, practices and capabilities to support enterprise projects and application enhancement releases.Led a team of 50+ to ensure consistent application of Quality Management across the organization with special consideration to Pharmacy specific Regulatory and Compliance constraints. Show less

Managed installations of cabling solutions for call centre installs, Lanroom moves, network upgrades, MAC of workstations, office and warehouse cabling for PC/printer/fax, ringers, UPS/horizontal manager/cabinet installation and more. Cable solutions included Cat5/Cat6, fiber optic multi and single mode, conduit, cable trays and more. Major clients: Coca Cola Refreshments, Canac Kitchens, Armored Glass

Managed a staff of 18, including 5 offshore. In charge of functional, system and user acceptance testing of IP solutions deployed worldwide.Transitioned team through 4 re-alignments in a 2 year period impacting structure, focus and methodology while increasing the quality delivered

Increased throughput by 700% and decreased release related production defects by 77%. Also achieved the lowest attrition and highest job satisfaction rate in IT. These results were the product of introducing repeatable methods, dual release environments, templates and best practices

Initiated the creation and evolution of a Quality Assurance/Release Management department. Instrumental in defining steps needed and actual transition from the existing role to their strategic position in the SDLC and IT as a whole

Instrumental in defining business requirements taking a largely manual COTS solution to a customized national mainframe application.Developed procedures manual and Quick Reference Guide for end users of a new national billing system from design documentation