Thomas Garcia Email & Phone Number

New Castle, Delaware, United States

New Castle, Delaware, United States

Ensured the Global Service Innovation & Readiness organization met budgetary expectations of $100MM by enforcing strict hiring protocols, leading efficiency sessions to reduce expenses 7%, and hosting monthly senior financial reviews.Created an Efficiency Ratio to compare multiple service team’s capacity/effectiveness, indexed to disregard locational cost.

New Castle, Delaware

New Castle, Delaware

Constructed Public Sector’s $45MM full year financial forecast based upon improved methodology whic forecasts expense at a more granular level than previously utilized.Analyzed various adhoc financial and headcount scenarios for mitigation of risk and appropriate budgeting activities.Delivered various business specific presentations to key senior.

New Castle, Delaware

• Worked as an operational analyst for Citi in their public sector business segment.
• Charged with creating a forecasted supply list of all BAU and Operational supplies necessary to order, to operate a new site.
• Led the structuring of a BRD for Customer Service’s new database module.
• Created a comprehensive Consumer Cards Customer Service Training Matrix for all US sites to use in onboarding and up-training of employees.
• Directed a cross-functional team of top management in discussion and action of problems presented by employees of the sector.

New Castle, Delaware

Newark, Delaware

• Was Responsible for assisting in the day-to-day operations of the catering business of Caffé Gelato.
• Tasked with planning and packing all items necessary for large scale catering events.
• Supervised many catering events from initial setup to post event breakdown when the catering manager was present at another event.
• Involved in directing and communicating with other catering associates to make sure all pack lists, catering events, catering orders, and salad bars are completed without problems.

Manalapan, New Jersey

• Led team of associate employees in day to day floor operations
• Was responsible for planning, prioritizing, and pushing 3,000 – 10,000 pieces of new inventory each day to the sales floor and stock rooms
• Handled up to $3,000 each day in currency with an exceptional cashier audit record.
• Forecasted potential product demands and ordered said items in such quantity.
• Assisted in structural sales floor reconstruction and product display during daily shifts and overnight shifts.
• Given the responsibility of training new sales associates in customer service, product knowledge, and operational procedure of the store.