Thomas Morris Email & Phone Number

London, Gb

London, England, United Kingdom

Providing technical expertise and internal audits across a large number of teams in our Mass Operations hub. Responsible for delivering training sessions and technical workshops to over two-hundred staff members. Played a significant role in implementing new investigative processes for assessing disputes about high-cost short-term and revolving credit financial products, and overseeing the training programme of our quality auditing team.

Provided subject matter expertise to several teams of dispute handlers dealing with mass insurance complaints. Seconded to Leeds office as part of a small pilot team to train and implement a new Remediation process. Assisted with core training modules and providing one-to-one support to trainee complaint handlers, SME’s and Quality Assessors across several new-to-bank teams

Sponsored PhD studentship explored concepts of madness, masculinities, and Romantic suicide in the creative arts and how these are represented in the British and American media. Involved part-time lecturing of third-year University students. Presented academic papers at IASPM conference (2011) and at annual post-graduate Northumbria University conferences.

Master Of Arts - Ma, Cultural History, First Class

Activities and Societies: Specialised in Early Modern British and French history and society and gender in interwar Britain. Passed.

Bachelor Of Arts - Ba, History, First Class

Dissertation explored role of militant churchmanship in First World War Britain. Passed with distinction.