Thomas Lord Email & Phone Number

Bath, England, United Kingdom

Bath, England, United Kingdom

Current experience in multiple sectors including:• Business process lead for a client in the Not-for-Profit Sector for the implementation of a clinical information system in line current NHS directive. This included as is and to be process mapping, stakeholder engagement, change impact assessment, management reporting requirements gathering UAT coordination, script and test management and end user commutations and engagement• Requirements gathering for a social housing client and vendor screening and engagement for an alternate asset management and compliance software• Requirements gathering within the Retail sector and stakeholder engagement to standardise and improve the sign on process for thousands of users• Within the Utilities sector, analysis of requirements against process and out of the box technical specifications for the implementation of ServiceNow and formulation of change management strategy and approach for a data migration project with a high-level change impact assessment • Workshop facilitation of a review of the family referral process for a children’s charity

Limassol (Lemesos), Cyprus

I contributed to the overall completion of client identification and due diligence procedures inline with the local Anti-Money Laundering (AML) regulations. As part of this, I prepared and handled KYC (Know Your Client) forms and economic profiles for clients and collaborated with other staff in order to meet deadlines. I also communicated with clients through phone and email to assist with queries concerning AML procedures, as well as more general queries.

Nicosia, Cyprus

Research and Duty Assistant for the R&D Division. As part of my role, I frequently communicated with stakeholders through telephone and email and arranged organisational events and focus-group meetings as well as taking minutes and preparing follow-up reports. I was responsible for developing a detailed stakeholder database for the organisation using Microsoft Excel which required me to liaise with different people internally and externally in order to properly execute the task.

Nicosia, Cyprus

Intern to the Middle East and North Africa Department with main responsibility of research and reporting on contemporary issues relevant to the region. As part of my role, I frequently attended stakeholder meetings, took minutes and drafted follow up reports. I contributed to the setting up of a public consultation event organised by the Ministry by carrying out administrative responsibilities and assisted the Protocol Division by escorting the incoming Ambassador of Ecuador to Cyprus to their presentation of credentials at the Presidential Palace.

Master Of Arts - Ma, Law (Qualifying-Law-Degree), Distinction

Recipient of Herbert Smith Freehills Prize for Best Performer in Advanced EU Law

Bachelor Of Arts - Ba, International Relations And Politics, Class One Honours