Thomas Lor Email & Phone Number

Maryland, United States

Brockton, Massachusetts, United States

• Designed and Implemented new processes for more efficient and productive business workflow
• Developed and Organized Standard Operation Procedure (SOP)
• Documentation and Training – wrote documentations and trained internal personnel’s
• Lead / Developed / Trained / Supported personnels on new business process
• Investigated and Interviewed stakeholders to determine the root cause / business improvements
• Diagnosed challenges (process, technology, strategy and people) and implemented a clear plan to overcome the challenges

Waynesboro, VA

Helped and assisted the Data Department with over-flow projects; answered questions / concerns from the customers; advised, supported and trained as needed.

Minneapolis, MN

• I was the lead data programmer until September 2015 when I relocated and went to a consulting position with the company.
• Managed the BCC Mail Manager software - NCOA, Presorting, Merge / Dupes / Suppression data as required by customers - Matching multiple customer data files and pull information from those files into one mail list
• Trained and advised personnels on best business practices
• Quality Control - continuous improvement to meet and exceed internal / external and industry regulations

Eau Claire, Wisconsin Area

• As a consultant, I was the "point of contact" for Process Improvement in the Data Department. My responsibilities were as follow:
• Wrote procedures and guides
• Documentation for training
• Advised and assisted the Data Department
• Designed and implemented Process Improvement
• Automated process for efficiency and consistency

Tinton Falls, NJ

• Observed, Recommended, Designed and Implementation of the Data Department
• Trained personnel’s on the BCC Mail Manager Software and USPS rules regulations
• Advised and Supported the Data Department on the USPS rules and regulations
• Wrote Standard Operating Procedures (SOP) following company guidelines
• Programed automation processes to improve / increase efficiency

Ashburn VA

• I was brought on board for Process Improvement. Prior to my arrival there were inconsistent / multiple processing steps, unexperienced end users and no supporting documents. The results were as follow:
• Decreased processing time
• Consistency of handling the data
• Allocated human personnel resources
• Documentation for workflow and training purposes
• Trained internal personnels on software and business subject related matters

Washington D.C. Metro Area

• As a Senior Business Analyst, my responsibilities were:
• Security clearance level Public Trust
• Trained and supported the United States Postal Service (USPS) customer on Informed Delivery
• Facilitated meetings with current and potential clients
• Documented training guidelines
• Troubleshooted customer concerns and provided feedbacks

Greater Nashville Area, TN

Before I became a consultant for Cross Country Education, the mail marketing department was outsourcing the mailing lists. Four months later, everything was being done "in-house". My accomplishments as a consultant were as follow: - Created an efficient process for the Mail Marketing Department - Documented the Mail Marketing Department processes - Wrote.

Upper Marlboro MD

• Created a smooth transition process from the time the Data Department receives a job until the job leaves the Data Processing Department.
• Quality Assurance: verified the data sheet, inkjet file and digital file meet or exceeds customer's expectations
• Wrote standard procedure detailing the steps of processing jobs in BCC Mail Manager
• Reviewed the current manual data processing process and wrote scripts automating those processes

Annapolis Junction, MD

• Established automation to process jobs using BCC TaskMaster
• Set up automation to process jobs from start to finished
• Set up automations to process individual steps that will be usable on multiple jobsTrained personals on BCC TaskMaster
• Evaluated / facilitated the Data Process Department processes for automation
• Designed plans to implement processes for automation
• Trained data processors to write automation scripts

Miami/Fort Lauderdale Area

• Prioritized daily, weekly and monthly jobs
• Coordinated schedule with the Customer Service and Production Department
• Wrote procedures to standardized processes

Phoenix, Arizona Area

• Set up personal laser letters using Jet Letter
• Wrote programs using batch files to automate daily/weekly jobs
• Processed BMC, SCF, and ASF drops to minimized postage

Nashua NH

• Processed customer mailing list using BCC Mail Manger software
• Set up personalized letter using Microsoft Word
• Contacted vendors on printers and software issues