Thomas Steele Email & Phone Number

Baildon, GB

Bradford, United Kingdom

• Accountabilities:
• Managing non-production environments, integrating associated components and co-ordinating activities across multiple IT teams
• Leading environment definition workshops with projects to ensure we are able to plan and provision environments in an efficient and consistent manner
• Prepare and implement the deployment of software in line with Change requirements, working with other IT teams and business stakeholders around planning and scheduling, taking responsibility for the accuracy and.
• Ensure that the deployment processes and policies are adhered to and escalate breaches to the Software Transition Manager
• Ensure that all records are maintained and that interested parties are kept informed

Bradford, United Kingdom

• Accountabilities:
• Working with service owners to provide effective documentation to manage supplier performance
• Building strong working relationships with customers and suppliers in a multi sourced environment
• Work collaboratively with IT and supplier colleagues
• Evaluate projects in terms of their impact on the existing assets and provides inputs into project requirements
• Maintain a central IT Asset Management repository and then update, cleanse, report and audit

Bradford, United Kingdom

• I was seconded as a project support manager, supporting the Desktop Refresh Project that is responsible for replacing and upgrading all Windows XP machines across the entire estate (c.13,000 devices)Responsibilities.
• Attending steering board meetings on behalf of the PM to advise on the current status and direction of the project
• Raising essential changes and gaining the required approvals
• Ensuring project resources are meeting required targets and adhering to company policies/practicies
• Producing and presenting daily, weekly and monthly reports to ensure the project is on track to meet required deadlines
• Ordering and managing stock (in excess of 100k) to ensure the project can deliver on time and within budget.Project completed on time and within budget. Positive feedback received from various areas of the business.

Bradford, United Kingdom

• Accountabilities:
• Managing mobile devices across the entire estate
• Dealing with high levelled members of the business, assisting and delivering great customer service within small timescales
• Providing guidance, training and assistance to all colleagues across the business.
• Knowledge of Blackberry Enterprise Server, iOS, iTunes Mobile Device Management solutions, 3G and 4G technology, Mobile wifi, routers and hotspots.
• Managing stock levels of mobile device equipment, replacing stock where needed.

Bradford, United Kingdom

• Accountabilities:
• Troubleshooting and resolving IT issues via phone, web, and in-person channels
• Triaging incoming issues via phone and through HP Service Manager ticketing system
• Managing and documenting individual Service Desk ticket assignments

Bradford, United Kingdom

• Diagnosing and repairing Desktop & Laptop PC's
• Remote & onsite support for a wide array of Businesses
• Building, ghosting and imaging laptops, PCs and Servers
• Installing software, managing software, maintaining software
• Website design, Support & Hosting
• Installing, Mainitaing and repairing printers

Bradford, United Kingdom

• Maintaining and developing the company website (PHP, CSS & HTML)
• Repairing and maintaining Desktop & Laptop PC's
• Diagnosing network issues
• Supporting company mobile phones

National Diploma, Advanced Diploma For It Practitioners (Systems Support) Level 3, Pass

Studying this course at Bradford college was a stepping stone to my career in the IT industry. My areas of study included: • Computer.

Education record