Accountabilities:• Managing non-production environments, integrating associated components and co-ordinating activities across multiple IT teams• Leading environment definition workshops with projects to ensure we are able to plan and provision environments in an efficient and consistent manner• Prepare and implement the deployment of software in line with Change requirements, working with other IT teams and business stakeholders around planning and scheduling, taking responsibility for the accuracy and timeliness of deployments• Ensure that the deployment processes and policies are adhered to and escalate breaches to the Software Transition Manager• Ensure that all records are maintained and that interested parties are kept informed• Contribute to the development and maintenance of deployment management standards, policies and processes• Promote a culture which provides a high quality service to customers in line with the Group Vision• Record and manage deviations, risks and issues• Provide plans and reports that support stakeholder requirements as appropriate• Provide consultancy, training and best practice advice to IT staff and business users on deployment policies and procedure• Develop and maintain key external and internal working relationships which create value, collaborating to deliver commercial and customer priorities

Accountabilities:• Working with service owners to provide effective documentation to manage supplier performance • Building strong working relationships with customers and suppliers in a multi sourced environment• Work collaboratively with IT and supplier colleagues • Building strong working relationships with customers and suppliers in a multi sourced environment• Evaluate projects in terms of their impact on the existing assets and provides inputs into project requirements• Maintain a central IT Asset Management repository and then update, cleanse, report and audit• Create and maintain inventories• Contribute to the design and implementation of a asset management control processes• Ensure the maintenance of accurate asset records and their relationship in the CMDB• Production of management information reports• Supports the Technology Manager - Asset Governance in driving compliance from suppliers to ensure cost effective solutions are delivered• Assists in the development of an Asset Governance strategy to drive cost effective solutions for Morrisons• Demonstrate zero wastage and loss of all IT Assets

I was seconded as a project support manager, supporting the Desktop Refresh Project that is responsible for replacing and upgrading all Windows XP machines across the entire estate (c.13,000 devices)Responsibilities include: • Attending steering board meetings on behalf of the PM to advise on the current status and direction of the project • Raising essential changes and gaining the required approvals • Ensuring project resources are meeting required targets and adhering to company policies/practicies• Producing and presenting daily, weekly and monthly reports to ensure the project is on track to meet required deadlines • Ordering and managing stock (in excess of 100k) to ensure the project can deliver on time and within budget.Project completed on time and within budget. Positive feedback received from various areas of the business.

Accountabilities:• Managing mobile devices across the entire estate• Dealing with high levelled members of the business, assisting and delivering great customer service within small timescales• Providing guidance, training and assistance to all colleagues across the business. • Knowledge of Blackberry Enterprise Server, iOS, iTunes Mobile Device Management solutions, 3G and 4G technology, Mobile wifi, routers and hotspots.• Managing stock levels of mobile device equipment, replacing stock where needed.• Providing cover and support for all functions of the IMAC team.• Knowledge of Telnet, Command Prompt (DOS), Windows Services and FTP• Knowledge of Active Directory, OUs and group policy• Responsible for implementation and configuration of Access Control systems, Access Card management and Time and Attendance systems• Desk Moves, Computer and PC setup and diagnosis• Desktop general break-fix.• Incident queue resolving, logging and management.• Dealing with major incidents, stores and depots with computer hardware and software.• Understanding Windows operating systems, Windows Server and Windows XP, Active Directory• VPN tunnelling and solutions• On call out of hours & weekend support

Accountabilities:• Troubleshooting and resolving IT issues via phone, web, and in-person channels• Triaging incoming issues via phone and through HP Service Manager ticketing system• Managing and documenting individual Service Desk ticket assignments

• Diagnosing and repairing Desktop & Laptop PC's • Remote & onsite support for a wide array of Businesses • Building, ghosting and imaging laptops, PCs and Servers• Installing software, managing software, maintaining software• Website design, Support & Hosting • Installing, Mainitaing and repairing printers

• Maintaining and developing the company website (PHP, CSS & HTML)• Repairing and maintaining Desktop & Laptop PC's • Diagnosing network issues• Supporting company mobile phones