Thomas Crowe Email & Phone Number

Tennessee, United States

Solution Engineering for the sales team, we sell UCaaS (Unified Communications) - cloud based phone system, Contact Center (CCaaS) - cloud based contact center, and CPaaS. I support the sales team with the technical discovery, demo, proof of concept, and pre-deployment of 8x8's solutions.

World

San Jose, Ca

Currently support specialized projects with Virtualized EVA's(Linux Monitoring System), EdgeProtects(Video Boarder Proxy, SIP proxy, SBC), EdgeMarcs(SIP SBC, router), Hardware spec outs and deployments. Also run through test plans for deployments and work on special requests from customers such as network/VoIP consulting, network/VoIP deployment, training, and project management.

The on phone and on site technician and support engineer for our Edgemarc VoIP router product. Providing ISP's and reseller's with technical support on configuring, deploying, troubleshooting, designing, and debugging with our products. This includes reproducing issues for customers, taking debugs and signaling traces for analysis to determine issue and/or for developer to debug. I was the escalation for major providers such as AT&T, Cablevision, Polycom, Shortel, MegaPath, Comcast, and others. Assisting both via phone and on site customers with network planning and product implementation. Worked with product QA and interoperability between our Product and other products such as PBX's, phones, and other routers and switches. Tested new code and products recently created by the developers. As well as writing knowledge base articles and documentation for customers and in office.

Responsible for all corporate IT tasks, networks, PC's, workstations, and phone systems. I maintained our multi-vlan'd network with our production, QA, testing, developer, and voice networks. Also deployed and maintained FreeBSD email system, to a Google mail system, Linux backup systems, and monitoring systems. I was the proxy between the end users and the IT Director and dealt with all IT tasks and cases as well as information security.

I originally started off with doing very basic client email, home networking, DSL, and host web troubleshooting. I matured to eventually do occasion on site troubleshooting for DSL, T1, Wireless, and VoIP networks, as well as light Linux(CentOS, Ubuntu, Fedora), AIX, and Windows server administration by working with customers websites(Apache2 based) and email (Dovecot, courier, postfix). As well as set up VoIP phones and routers for deployment on customer sites, and helped the customer maintain the VoIP network. I did light Perl scripting for customer website maintenance as well as HTML/CSS.

I set up basic networking and workstations for end users and maintained them. Insured efficient internet and computer usability.