Tom Cummings Email & Phone Number

Seattle, Washington, United States

• Fulfilled cross-functional lead role on the Client Success Team
• Supported client success in managing over 500 accounts collectively
• Proficient knowledge in account management, customer service, and brand awareness
• Performed duties as a liaison between clients, business office, and marketing partnerships
• Provides strategies, solutions and support of digital marketing platform
• Oversaw and negotiated client contracts to elevate platform subscription upgrades

Greater Seattle Area

• Proficient knowledge in customer service, brand awareness, and supplier partner relations
• Responsible for creating presentations, estimates, sales orders and purchase orders
• Performed duties as a liaison between clients and suppliers with assisting and processing orders
• Consistently oversaw all phases of global production while providing customer updates
• Worked directly with several Fortune 500 companies to accurately fulfill their orders on time
• Mitigated and problem solved various production issues to meet customer satisfaction

Seattle, WA

• Proficient knowledge in customer service, vendor relations, staff training, and business procedures
• Responsible for day-to-day operations, including staff supervision, training, store appearance, equipment maintenance, delegating tasks, while tracking inventory, deliveries, labor, and food costs
• Launched the operations of four separate restaurant locations including: layout design, budget, requisitioning supplies, staffing, employee procedures, and vendor relations
• Managed over 10 kitchen personnel per location, including: scheduling, training and development, administration services, partner engagement, and conflict resolution
• Oversaw all store deposits, bank withdrawals, kitchen tips, and register paperwork for end-of-day business
• Worked directly with the Business Office on cost allocations, project estimates, payroll, and reimbursements

Seattle, WA

• Marketing Specialist – Marketing Strategy & Promotions
• Led cross-functional meetings to clearly identify project deliverables and communicate updates
• Developed and managed promotional marketing plans and creative briefs
• Supported the successful launch of Starbucks Oatmeal in stores, resulting in the highest food sales to date
• Managed project and approval timelines regarding creative and product deliverables
• Produced barista training DVDs and partner workbook marketing materials

Associates, Video Production

Dean's List Honor Roll

General Studies And Requirements

Achieved Certification In Basic Software Testing

Achieved Comptia A+ Certification