Tom Cummings Email & Phone Number

Seattle, Washington, United States

• Fulfilled cross-functional lead role on the Client Success Team• Supported client success in managing over 500 accounts collectively• Proficient knowledge in account management, customer service, and brand awareness• Performed duties as a liaison between clients, business office, and marketing partnerships• Provides strategies, solutions and support of digital marketing platform • Oversaw and negotiated client contracts to elevate platform subscription upgrades• Optimized client messaging and campaign outreach with targeted audiences• Strategized client reward programs around promotions, loyalty tiers, and digital vouchers• Aligned closely with finance team to oversee client billing and account delinquency

Greater Seattle Area

• Proficient knowledge in customer service, brand awareness, and supplier partner relations• Responsible for creating presentations, estimates, sales orders and purchase orders• Performed duties as a liaison between clients and suppliers with assisting and processing orders• Consistently oversaw all phases of global production while providing customer updates• Worked directly with several Fortune 500 companies to accurately fulfill their orders on time• Mitigated and problem solved various production issues to meet customer satisfaction• Negotiated cost structures with our suppliers to get the best pricing for our clients• Created and revised customer graphic design to meet Vector layout requirements for production• Managed the flow of art proofs and routed approvals between clients and product vendors• Facilitated and engaged with industry tradeshows and vendor conferences

Seattle, Wa

• Proficient knowledge in customer service, vendor relations, staff training, and business procedures• Responsible for day-to-day operations, including staff supervision, training, store appearance, equipment maintenance, delegating tasks, while tracking inventory, deliveries, labor, and food costs• Launched the operations of four separate restaurant locations including: layout design, budget, requisitioning supplies, staffing, employee procedures, and vendor relations• Managed over 10 kitchen personnel per location, including: scheduling, training and development, administration services, partner engagement, and conflict resolution• Oversaw all store deposits, bank withdrawals, kitchen tips, and register paperwork for end-of-day business• Worked directly with the Business Office on cost allocations, project estimates, payroll, and reimbursements • Maintained inventory on all office supplies and equipment, including ticket dispensers and printers• Conducted and oversaw all maintenance issues, including refrigeration, electrical, plumbing, and pest-control• Acted as liaison between staff and Business Office regarding all official personnel paperwork• Tracked, organized, and submitted all vendor billing invoices and miscellaneous receipts• Consistently administered and updated menu offerings, pricing, marketing materials, and website presence• Regularly updated business owner with weekly reports, operations status, and employee performance

Seattle, Wa

Marketing Specialist – Marketing Strategy & Promotions• Led cross-functional meetings to clearly identify project deliverables and communicate updates• Developed and managed promotional marketing plans and creative briefs• Supported the successful launch of Starbucks Oatmeal in stores, resulting in the highest food sales to date• Managed project and approval timelines regarding creative and product deliverables• Produced barista training DVDs and partner workbook marketing materials• Managed layouts and approvals for in-store signage and Starbucks website• Processed financial month-end actuals and accruals to remain in line with budget • Developed and presented promotional recaps and cumulative results to Leadership team Marketing Specialist – Starbucks Entertainment • Successfully supported the Starbucks Entertainment Marketing team of 12 people• Bolstered and sustained relationships with recording label contacts and artists management • Oversaw complete artist content and licensing clearances for in-store LCD screens• Managed all in-store frontline national new release titles• Piloted all Apple digital exclusive content on new release projects• Obtained all assets and approvals for in-store signage and website• Managed production of artist performances and marketing events• Created summary decks of quarterly results for entire product assortment• Managed setup and process of CD projects within Licensed Stores• Delegated and responded to customer inquiries received via Hear Music website Project Coordinator – Store Development & Design • Successfully supported the East Design Team of 23 people; with interim support for Leadership• Provided VP and Directors with progress timelines on a weekly basis• Generated all expense reports, invoices, and travel itineraries• Primary team liaison for IT Help Desk, Facilities, HR, Mailroom, Payroll and Accounting• Managed inventory for all office equipment and supplies

Associates, Video Production

Dean's List Honor Roll

General Studies And Requirements

Achieved Certification In Basic Software Testing

Achieved Comptia A+ Certification