Thomas R. Email & Phone Number

United States - Remote

Efficiently managed a high-pressure, fast-paced team of seven professionals, yielding meticulous deliverable documentation for the Veterans Administration.Implemented strategic action plans to uphold stringent quality control standards, ensuring precision across all deliverable documents.Innovated and sustained wireless survey documentation, resulting in a notable 15% increase in engineers' operational efficiency.Streamlined task delegation based on priority, fostering seamless collaboration with stakeholders in a dynamic, rapidly changing environment.Utilized AutoCAD and Bluebeam Revu to process wireless network floor plans, generating Adobe PDF and Microsoft Word deliverables while adapting and enhancing existing files, images, and documentation.Collaborated closely with IT managers and remote engineers, leveraging Ekahau Wireless Design for successful redesign, predictive analysis, and validation surveys across nationwide Veterans Affairs complexes and remote sites.Prepared comprehensive wireless survey reports, project completion reports, and access point placement maps, contributing significantly to effective project management and documentation.Maintained meticulous assessment, monitoring, and documentation throughout the lifecycle of 20-40 projects, ensuring a streamlined and organized project progression.Demonstrated proficiency in generating diverse file formats and efficiently managing multiple reports, contributing to tailored and efficient client deliveries.Utilized expertise in Microsoft Office Suites to facilitate seamless communication and comprehensive documentation.Strategically planned and established long-term objectives and milestones for projects, resulting in the successful fulfillment of organizational requirements.Assisted in risk management initiatives, proactively identifying potential threats and implementing measures to mitigate and minimize their impact on projects and deliverable documents.

Fort Bliss, Texas, United States

Developed and implemented standard operations procedures, resulting in a cost savings of over $75K across 12 training exercises, showcasing efficient resource management, and demonstrating optimization of organizational finances.Orchestrated seamless operations and logistical planning for more than 1,000 Reserve and NATO Soldiers during their annual training, ensuring successful and coordinated training sessions, resulting in improved training outcomes, and heightened operational readiness.Demonstrated expert management skills by maintaining strict financial accountability, reducing waste usage from 20% to 5%, and fostering a culture of financial responsibility, directly contributing to enhanced cost-efficiency and resource allocation.Spearheaded and directed a high-impact military food program at an Air Force Base, overseeing all operational facets with meticulous attention to detail and efficiency.Successfully managed a high-capacity facility, orchestrating the delivery of up to 4,500 meals daily, while consistently ensuring the highest standards of quality and service.Formulated comprehensive budgets encompassing both government-funded and non-funded aspects of the food service program, optimizing financial allocation and resource utilization.Pioneered the development and integration of a robust training program, tailoring instructional modules to diverse skill levels, thereby enhancing staff capabilities and performance.Innovatively designed daily meal menus and curated special event culinary experiences, exhibiting a keen understanding of nutritional requirements and culinary preferences.Diligently monitored facility maintenance operations, assessing infrastructure needs and strategically recommending renovation and improvement projects to enhance operational efficiency.Demonstrated strong conflict resolution skills, adeptly addressing and resolving issues while maintaining compliance with financial, administrative, and procedural protocols.

Sierra Vista, Arizona, United States

Provided pivotal assistance at the help desk, skillfully addressing technical inquiries, troubleshooting challenges, and offering effective resolutions to end-users, while leveraging expertise in Identity Access Management (IAM) to enhance secure and efficient access control procedures.Drove initiatives as a dedicated advocate for Equal Opportunity, Diversity and Inclusion, and Sexual Harassment Response and prevention programs, promoting a diverse and inclusive work environment, leading to a more harmonious and respectful organizational culture.Led as Senior Food Operations Management NCO and Dining Facility Manager for a Consolidated dining facility providing essential support to four brigades, orchestrating seamless management and operations.Efficiently managed comprehensive food service operations catering to a diverse cohort of over 3,800 Soldiers and Civilians, ensuring exceptional quality and satisfaction.Supervised, trained, and mentored a team of 14 NCOs and 20 Soldiers, prioritizing their health, welfare, and professional growth to maintain a highly skilled and motivated workforce.Demonstrated impeccable accountability by overseeing 3.5 million garrison and tactical equipment items, in addition to managing an annual Class I Subsistence inventory valued at over $800,000.

Ft. Shafter, Hawaii

Proficiently managed a unit-level hand receipt, overseeing 131 lines of tactical and technological equipment, valued at $11.3M, ensuring meticulous inventory control and safeguarding.Orchestrated seamless coordination across diverse Army unit commands, utilizing agile methodologies to align cross-functional teams, fostering efficient collaboration.Skillfully assisted in overseeing the Information Management Office/Help Desk, optimizing user account management, compliance training validation, connectivity issue resolution, and elevating user satisfaction and productivity.Demonstrated expertise in reimaging Windows 10 Systems through PXE boot, enhancing system performance and user experience.Attained a comprehensive understanding of Active Directory, including Security Event logging and user management, contributing to enhanced network security and a robust IT environment.Functioned adeptly as an Information Assurance NCO and System Administrator within a Quick Response information systems team, ensuring secure and smooth IT operations.Skillfully set up, configured, and maintained workstations, laptops, desktops, and peripherals, optimizing the organizational IT infrastructure.Proactively identified and mitigated risks, promptly supporting staff during IT system failures, resulting in a 10% increase in overall system efficiency.Led collaborative initiatives as an Assistant Operations Officer within a medical mission support element spanning Army exercises across Japan, Korea, and Hawaii, promoting international cooperation.Leveraged strong teamwork and problem-solving capabilities to deliver desktop computer support, diagnose issues, and promptly resolve workstation software, application, and hardware problems.Provided essential desktop support, effectively troubleshooting and resolving software and hardware issues, minimizing disruptions, and ensuring operational continuity.

Fort Bragg, North Carolina

Provided comprehensive support for executive-level staff; excelling at coordinating meetings and appointments, creating presentations, official documents, data collection and spreadsheet files, and managing all essential tasks within a demanding timeframe.Developed and maintained administrative processes that reduced redundancy, improved accuracy and efficiency and achieved organizational objectives.Managed actions and training records for over 420 personnel in a high-profile environment, ensuring accuracy and compliance.Established and operationalized an alternate administrative office, enhancing the unit's operational agility and ensuring seamless administrative support.Utilized advanced spreadsheet skills to create comprehensive tracking systems, compiling and analyzing data to monitor and manage Soldiers' training progress and medical readiness effectively.Demonstrated meticulous attention to detail in maintaining strict accountability for $400,000 worth of Military equipment, ensuring proper maintenance and minimizing loss.Efficiently managed a wide range of administrative actions for over 150 Soldiers, including resolving pay issues, processing leave requests, facilitating enrollments in military schools, and facilitating promotions, contributing to their career progression and well-being.Upheld the highest standards of security and confidentiality by effectively safeguarding personally identifiable information (PII), ensuring compliance with privacy regulations and protecting sensitive data from unauthorized access.

Fort Lee, Virginia

Developed and implemented comprehensive operating procedures, conducting regular inspections of dining and food preparation/storage areas, and overseeing the performance of dining facility personnel.Analyzed and calculated subsistence requirements accurately, contributing to efficient procurement and allocation of necessary resources.Managed the requisition, receipt, and meticulous accounting of subsistence items, maintaining accurate inventory records and supporting cost-effective operations.Skillfully developed and maintained a production schedule, making essential menu adjustments to accommodate changing needs and ensure optimal foodservice efficiency.Conducted thorough preliminary food preparation procedures, demonstrating precision and attention to detail while cooking menu items according to the production schedule.Enforced stringent adherence to proper procedures, temperatures, and time periods during food preparation, ensuring food safety and maintaining high-quality standards.

Yongsan-Gu, Seoul, Korea

Provided comprehensive administrative support to the organization, managing personnel across diverse U.S. locations and ensuring seamless operations.Collaborated closely with training and senior officers, facilitating weapon qualifications, scheduling and conducting organizational training, and enhancing deployment readiness.Spearheaded the creation of a streamlined training meeting program and a dedicated database, optimizing the tracking and fulfillment of organizational training requirements.Efficiently managed telephones, directed calls, and maintained proper communication channels, contributing to effective internal and external communications.Participated in weekly staff training meetings, meticulously documenting due outs and discrepancies for external liaisons and internal improvement.Played a key role in updating policy dates and policy form modifications, ensuring compliance with evolving organizational standards.Managed and updated e-mail distribution lists, enhancing communication efficiency and accuracy.Skillfully arranged travel logistics, demonstrating meticulous planning and organization.Oversaw the processing of junior enlisted promotions and monitored senior enlisted promotions and selection boards, ensuring timely and accurate advancement.

Fort Riley, Kansas

Demonstrated unwavering commitment to delivering exceptional customer service in high-volume and fast-paced operational environments, consistently exceeding expectations.Employed effective communication skills to foster positive interactions with both colleagues and management, ensuring a harmonious and cooperative work atmosphere.Attained mastery of the point-of-service (POS) computer system, enabling proficient and accurate automated order processing, contributing to streamlined operations.Skillfully managed currency and credit transactions with precision and efficiency, maintaining financial accuracy during high-pressure situations.Adhered rigorously to established protocols for safe food preparation, meticulous assembly, and appealing presentation, upholding stringent quality and hygiene standards.Collaborated closely with management to optimize inventory control processes and facilitate timely stock ordering, minimizing disruptions and ensuring seamless operations.Nurtured a loyal clientele through genuine and friendly interactions, fostering strong customer relationships and contributing to sustained business growth.Exhibited a swift and professional approach in resolving customer complaints, turning potential issues into opportunities for enhanced customer satisfaction.Demonstrated strong teamwork and coordination skills by cross-training with fellow team members and effectively managing schedules, ensuring consistent and seamless service delivery.Displayed proactive initiative by actively seeking out additional tasks and responsibilities once assigned duties were completed, reflecting a strong work ethic and dedication to exceeding expectations.

Virginia Beach, Virginia, United States

Demonstrated adept troubleshooting and diagnostic capabilities across internet and networking applications like internet explorer and Netscape Navigator, enhancing functionality and user experience.Successfully resolved application issues within software applications, including Microsoft Office suite and Microsoft Outlook for MS-DOS, ensuring seamless operations and optimized productivity.Executed rigorous data analysis on inbound data files, ensuring data integrity, safeguarding critical information accuracy.Addressed Tier-1 related tickets, initiating handshakes, escalating complex issues through the ticket management system, ensuring timely resolution.Collaborated with Project Managers, Software Developers, Quality Assurance Analysts, ensuring superior product delivery and customer service alignment.Developed comprehensive guidelines and procedures, partnering with policy officials, establishing company-wide application system standards.Proficiently implemented, configured, and troubleshooted Windows NT Server 3.51, fostering a robust, optimized server environment.Evaluated emerging systems, gauging impact on operations, influencing strategic decisions to meet evolving customer needs.Orchestrated Ticketmaster's proprietary software and hardware installation, optimizing event management systems.Conducted onsite end-user training and product demonstrations, showcasing commitment to customer support.Assisted in setting up workstations, ensuring robust hardware functionality and network connectivity.Audited newly installed components, validating seamless integration, and minimizing disruptions.

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